Tom Schoenfelder
CAVOUR,SD
Summary
Proven Store Manager at Napa Central, adept in customer relations and problem-solving, significantly enhanced store operations. Multitasking and organization, ensuring a seamless customer experience. Inventory and cash control, demonstrating a keen ability to manage and resolve customer complaints, fostering a positive environment.
Overview
28
28
years of professional experience
Work History
Store Manager
Napa Central
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shop Manager/assistant
Napa Central
07.1999 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Accept work load and ordring of parts to repair heads blocks crankshafts etc and also doing the work and cleaning and billing
Automotive Technician
Self
01.1996 - 07.1999
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Automotive Mechanics
Mitchell Technical Institute
Mitchell, SD05.1984
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Napa Central
10.2022 - Current
Shop Manager/assistant
Napa Central
07.1999 - Current
Automotive Technician
Self
01.1996 - 07.1999
Automotive Mechanics
Mitchell Technical Institute
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