Tom smith
Huntsville,Alabama
Summary
Technically minded professional with extensive experience in leading software and hardware installation, maintenance, and technical support services.
Overview
201
201
years of professional experience
1
1
Certificate
Work History
Analyst
EMCO TECHNOLOGIES /NASA
- 2ndShift Lead\ HelpdesWITH TRAING.k Analyst at EMCO Technologies. ASSISTEDOTHER ANALYST PROCESS AND PROCEDURES.
Meta Invictus
01.2020 - 12.2203
- Imaging computers, Troubleshooting network issues repairing printer issues, replacing Toner, fixing paper jams. Breaking Printers down part replacing.
- 03/24/2021 thru 02/03/2022 insight Global llc Insight Global llc/ModA
Department Of Defense with Nec-r
08.2007 - 11.2020
- Experience in working with different services including 5G NR, Massive MIMO, mmWave, LAA (License Assisted Access), 4G LTE, IOT, CBRS and/or multi-vendor Understanding of layer 3 messages for 4G and 5G Able to perform event analysis and address accessibility, retainability and HO success rate issues Design Extensive experience in planning tools such as Planet EM and Atoll Detailed understanding of the 1. Duties: Responsible for the maintenance, configuration, and reliable 2. - Install and upgrade computer components and software, manage virtual 3. servers, and integrate automation processes.
- - Troubleshoot hardware and software errors by running diagnostics, 4. documenting problems and resolutions, prioritizing problems, and assessing 5. impact of issues. - Provide documentation and technical specifications to IT staff for 6. planning and implementing new or upgrades of IT infrastructure. - Perform or delegate regular backup operations and implement 7. appropriate processes for data protection, disaster recovery, and failover 8. procedures. - Lead desktop and helpdesk support efforts, making sure all desktop 9. applications, workstations, and related equipment problems are resolved in a 10. timely manner with limited disruptions. - Responsible for capacity, storage planning, and database 11. performance. - Manage network servers and technology tools. - Set up accounts and workstations. - Monitor performance and maintain systems according to requirements. - Troubleshoot issues and outages. - Ensure security through access controls, backups and firewalls. - Upgrade systems with new releases and models.
- VISTA Technical Services LLC. | Redstone IT Support Services (RITS) / Desktop Support Tech Computer User Support Specialist IV / Lead Analyst /Windows 10 Migration support 2015 to 2020
- Delivered critical team administration and network support to customers to ensure seamless system and network operations, while strategically positioned as Sr. IT Systems Specialist. Provided proactive support in overseeing/implementing Information Assurance (IA), executing software security patches, and updating software (MS and 3rd party software). Reviewed performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Analyzed and delivered effective technology solutions to senior management to ensure implementation of the best IT practices.
- Key Contributions:
- Uncovered, resolved, and mitigated system problems and conducted hardware/software maintenance by monitoring systems and coordinating with system administrators.
- Configured, maintained, and upgraded operating systems, system software, system standards, software/hardware, and user accounts/profiles to ensure smooth running of technical operations.
- Alutiiq | Redstone Information Technology Support Services (RITS) 2007 to 2015 Field Support
- Conducted diverse range of technical operations, including imaging laptops/workstations with Windows XP and Vista loads, resolving network issues on 802.1 x networks, delivering printer support, troubleshooting hardware issues, and patching printer firmware by leveraging SCCM. Delivered support to software developers in resolving Oracle issues and utilizing developers’ utilities to streamline and update software development operations. Performed troubleshooting of issues, including DNS connectivity, PKI login/authentication, network connectivity, and VPN initial setup/connectivity.
- Key Contributions:
- Achieved promotion in April 2014 to Field Support under ARMY AMCOM-ALC through exceptional performance.
- Ensured continuous performance improvement by delivering training to new personnel, facilitating end-users and Helpdesk Analysts, and leveraging Active Directory, while managing domain, computer, and email accounts.
- Facilitated remote desktop, public-key infrastructure (PKI), and Enterprise email to meet set performance goals.
- Assisted end-users and analyst by providing Exchange configuration and delivering technical guidance/troubleshooting, while acting as Tier II Analyst.
- Streamlined and updated network by setting up scanners and network printers to network and leveraging Remedy Software for entering/closing tickets.
Field Support
Alutiiq
01.2007 - 01.2015
- Company Overview: Redstone Information Technology Support Services (RITS)
- Conducted diverse range of technical operations, including imaging laptops/workstations with Windows XP and Vista loads, resolving network issues on 802.1 x networks, delivering printer support, troubleshooting hardware issues, and patching printer firmware by leveraging SCCM. Delivered support to software developers in resolving Oracle issues and utilizing developers’ utilities to streamline and update software development operations. Performed troubleshooting of issues, including DNS connectivity, PKI login/authentication, network connectivity, and VPN initial setup/connectivity.
- Achieved promotion in April 2014 to Field Support under ARMY AMCOM-ALC through exceptional performance.
- Ensured continuous performance improvement by delivering training to new personnel, facilitating end-users and Helpdesk Analysts, and leveraging Active Directory, while managing domain, computer, and email accounts.
- Facilitated remote desktop, public-key infrastructure (PKI), and Enterprise email to meet set performance goals.
- Assisted end-users and analyst by providing Exchange configuration and delivering technical guidance/troubleshooting, while acting as Tier II Analyst.
- Streamlined and updated network by setting up scanners and network printers to network and leveraging Remedy Software for entering/closing tickets.
- Redstone Information Technology Support Services (RITS)
2nd Shift Lead Helpdesk Analyst
EMCO TECHNOLOGIES
01.2003 - 01.2007
- Company Overview: NASA
- ASSISTED OTHER ANALYST PROCESS AND PROCEDURES.
- NASA
Education
High School -
J.o.Johnson
01.1981
undefined
J. F. Drake Technical College
Skills
- Strategic Planning & Analysis
- Network Support & Troubleshooting
- System Deployment & Management
- Strong experience with Printer hardware (preferably Laser printers) Ability to replacement components such as toners, fusers, and drums Ability to fully disassemble printers
- Technical Documentation & Reporting
- Help Desk Support
- Security Management
- Window 7 to Wi
- Problem Analysis & Resolution
- Training & Development
- Customer Service
- SET UP I PHONES
- SET UP ANDROIDS PHONES
- 8 year Hard Ware Integration
- Ndow10 migration Experience
- Technical Proficiencies:
- Operating Systems: Windows Operating System
- Software: Supported Oracle, C,Please provide your technical expertise to catch the eye of recruiter
Certification
- Outlook specialist certified
- Word specialist certified
- Security + certified
- MCP Vista
- Windows 10: Troubleshooting for it Support
- Windows Server 2019 Essential Training
- Shipping, Receiving, tracking and inventorying of IT equipment
- Imaging of desktop and laptop equipment
- Deploying newly imaged systems
- Retrieving Leased systems for return to leasing vendor
- Troubleshooting basic Windows operating system issues
- Misc Application installations
- Frequently lifting 25+ lbs
- Assisting peers with Misc IT issues
- Windows 10 Networking
- Window10 Tips and ticks
- Window10 pro essential
- Windows 10 configuring Secure Data
- A member of Honor Society
Timeline
Meta Invictus
01.2020 - 12.2203
Department Of Defense with Nec-r
08.2007 - 11.2020
Field Support
Alutiiq
01.2007 - 01.2015
2nd Shift Lead Helpdesk Analyst
EMCO TECHNOLOGIES
01.2003 - 01.2007
Analyst
EMCO TECHNOLOGIES /NASA
undefined
J. F. Drake Technical College
High School -
J.o.Johnson
Similar Profiles
Jacqueline LoerincsJacqueline Loerincs
Software Quality Assurance Engineer at NASA Contractor - Bastion TechnologiesSoftware Quality Assurance Engineer at NASA Contractor - Bastion Technologies
Michael DepelheuerMichael Depelheuer
Lab Chemist at EMCO Chemical DistributorsLab Chemist at EMCO Chemical Distributors
Jeremiah KramskyJeremiah Kramsky
Chemical Operator at EMCO Chemical DistributorsChemical Operator at EMCO Chemical Distributors
NIYONKURU PASCALINIYONKURU PASCALI
Caregiver at RHA CompanyCaregiver at RHA Company
Ethan SmithEthan Smith
Housekeeper at The Health Center at Research ParkHousekeeper at The Health Center at Research Park