Tom Sullivan
4115 Diebold Ct. St Louis,MO
Summary
US Marine Corps Veteran. Results-driven, CCNA and CyberOps Certified Network Engineer with 6+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
I would be more than happy to explain and elaborate on the relevant work experience gap within this resume in any future meetings or interviews!
Overview
15
15
years of professional experience
Work History
LAN L2 Tech
RMS Computer Corporation
02.2024 - Current
- IT subcontractor to Boeing through Dell.
- Deploying and maintaining network assets at multiple locations throughout the St Louis metropolitan area.
- Working alongside L3 network designers to properly configure, install and monitor a variety of layer 2 and layer 3 network devices.
- Implementing new network equipment as part of LCM upgrades.
Network Engineer
Charter Media
03.2015 - 02.2017
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
Data Networks Specialist (0651)
United States Marine Corps
10.2009 - 10.2013
- Planned and implemented network infrastructures to support battalion combat operations both in the field and in theaters including the South Pacific and Afghanistan.
- Identified, reported, and resolved network security violations and a combination of hardware, software, power, and communications issues.
- Managed, configured, and installed all switches, routers, firewalls, and transmission equipment. Analyzed software, hardware, and network systems for various transmission systems.
- Maintained battalion servers, computers, printers, cables, and other equipment and acted as primary contact for computer hardware and software problems (Help Desk support), as well as network emergencies.
- Maintained custody and technical records for over 300 pieces of data equipment with a value of over $2 million.
Education
Bachelor of Science - Network Engineering And Security
Western Governors University
Salt Lake City, UT12.2024
Skills
- Network Troubleshooting
- Hardware troubleshooting
- Computer Networking
- Network support
- Incident Management
- Asset Management
- Data Center Operations
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-solving abilities
- Time Management
- Adaptability
Professional Skills
Network Design and Implementation (Military and Enterprise level experience)
- Responsible for overseeing Data Center operations to facilitate long- and short-term company goals.
- Physically installed, cabled, configured, and monitored/maintained a wide variety of network equipment, including but not limited to: Cisco NX/IOS routers and switches, UCS hardware, NetApp SAN controllers and disk shelves, APC security and monitoring systems.
- Planned and implemented network infrastructures to support battalion combat operations both in the field and in theaters including the South Pacific and Afghanistan.
- Identified, reported, and resolved network security violations and a combination of hardware, software, power, and communications issues.
Communication
- Responded to and worked upwards of 15 Incident/Assistance trouble tickets per week to provide solutions for customer base.
- Communicated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Summary of Qualifications
- BSN - Network Engineering and Security
- CCNA and CyberOps Certified
- Extensive experience with a wide variety of IT Infrastructue and Network hardware/software.
- Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
- Familiar with security standards and usability optimization.
- Effectively operates alone or in coordination with others to troubleshoot and fix problems or concerns.
Timeline
LAN L2 Tech
RMS Computer Corporation
02.2024 - Current
Network Engineer
Charter Media
03.2015 - 02.2017
Data Networks Specialist (0651)
United States Marine Corps
10.2009 - 10.2013
Bachelor of Science - Network Engineering And Security
Western Governors University
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