Tom Taveras
Harmony
Summary
Dynamic Department Manager with proven expertise in team leadership, inventory management, and customer engagement. Committed to driving operational efficiency and enhancing customer experiences through strategic planning and mentorship.
Overview
1
1
Language
10
10
years of professional experience
Work History
Dept. Manager
Adidas Outlet
Orlando
10.2022 - Current
- Led and managed a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Trained and mentored staff on product knowledge and sales reports, improving team performance.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Oversaw inventory management and maintained optimal stock levels on the sales floor.
- Implemented loss prevention strategies to reduce theft and improve security measures.
- Coordinated visual merchandising to improve product presentation and attract customer attention.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Assistant General Manager
Old Navy, Gap
Orlando
11.2019 - 10.2022
- Coordinated visual merchandising to enhance customer experience and engagement.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Implemented sales strategies to drive foot traffic and boost revenue growth.
- Ensured that customer service standards were met or exceeded at all times.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Coordinated with the General Manager to develop and implement strategic plans.
- Implemented marketing strategies to increase brand awareness and revenue.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Store Manager
UGG Deckers Brand
Deer Park
01.2017 - 09.2019
- Managed daily store operations to ensure efficient service delivery.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored staff to enhance customer engagement skills.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed visual merchandising strategies to align with brand standards.
Education
Associate of Arts - Business/Criminal Justice
American InterContinental University
Schaumburg, IL05-2010
Skills
- Inventory optimization
- Visual merchandising
- Loss prevention
- Sales strategy
- Customer relationship management
- Team management
- Staff scheduling
- Employee training
- Problem solving
- Communication strategies
Languages
Spanish
Professional
Timeline
Dept. Manager
Adidas Outlet
10.2022 - Current
Assistant General Manager
Old Navy, Gap
11.2019 - 10.2022
Store Manager
UGG Deckers Brand
01.2017 - 09.2019
Associate of Arts - Business/Criminal Justice
American InterContinental University