Michael Thueson
Boise,ID
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dept. Manager
Mcdonalds
Boise, ID
02.2021 - Current
- Directed day-to-day activities, optimizing workflow and efficiency.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Resolved customer complaints and issues promptly and professionally.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Education
High School Diploma -
Centennial High School
Boise, ID06-2021
Skills
- Customer service
- Staff training
- Operational efficiency
- Technical support
- Workflow optimization
- Problem resolution
- Performance monitoring
- Conflict resolution
- Team building
- Goals and performance
- Staff development
Affiliations
I spend most of my free time with my girlfriend of 2 years. We love good food and spending time with family. On my free time I enjoy riding my motorcycle, playing video games and spending time with my friends.
Accomplishments
- At my current job I have received multiple manager of the month, employee of the month, and additional "above and beyond" awards for various reasons.
Certification
- Certified manager at Mcdonalds
- Serv safe food safety certified
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Dept. Manager
Mcdonalds
02.2021 - Current
High School Diploma -
Centennial High School