Tom Thomas
Senior Travel Consultant
Calumet Park,IL
Summary
Results-oriented and adaptable Consultant with extensive international experience in customer service, travel consulting, and healthcare administration. Skilled in managing VIP clientele, coordinating complex travel logistics, and delivering tailored service solutions. Brings over a decade of professional expertise across Europe, the Middle East, and Asia, combined with strong interpersonal skills and a deep understanding of client satisfaction and operational excellence.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Travel Consultant
Star Planetary Enterprise
05.2017 - 10.2023
- Coordinated appointments and communications for international clients and facilitated their travel documentation.
- Maintained accurate data and service records to ensure compliance and client satisfaction.
- Delivered tailored holiday packages, educational services, and overseas placement programs aligned with client needs.
Professional Consultant
Al Tayyar Travel Group
02.2014 - 12.2016
- Managed bespoke travel and itinerary planning for Saudi Royal Family members and diplomatic clientele.
- Provided discreet, personalized services for VIPs and high-profile guests.
Travel Consultant
Yatra.com
02.2012 - 12.2012
- Arranged and customized domestic and international travel packages, cruises, and charter services.
- Enhanced customer satisfaction by delivering travel solutions tailored to individual preferences.
Customer Support Executive
Sparsh BPO (Intelenet)
11.2009 - 07.2010
- Supported the Citi Financial CCD department through client interactions and documentation.
- Ensured service standards were met while addressing customer inquiries.
Education
Bachelor In Tourism Studies - Tourism
IGNOU
New Delhi 01.2010 - 1 2013
Masters in Tourism - Discontinued
01.2013 - 1 2016
Diploma in Audio Engineering & Digital Filmmaking - undefined
SAE
Chennai 01.2007 - 1 2010
Skills
Customer Service & Client Relations
Certifications And Achievements
- Amazing Thailand Golden Agent Award
- Royal Caribbean Essential Training Captain Status
- Canada Specialist Program Accreditation
- Switzerland Advisor Program Award
- Ecuador Specialist Award
- Traveled to over 30 countries
Timeline
Travel Consultant
Star Planetary Enterprise
05.2017 - 10.2023
Professional Consultant
Al Tayyar Travel Group
02.2014 - 12.2016
Masters in Tourism - Discontinued
01.2013 - 1 2016
Travel Consultant
Yatra.com
02.2012 - 12.2012
Bachelor In Tourism Studies - Tourism
IGNOU
01.2010 - 1 2013
Customer Support Executive
Sparsh BPO (Intelenet)
11.2009 - 07.2010
Diploma in Audio Engineering & Digital Filmmaking - undefined
SAE
01.2007 - 1 2010
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