Tom Tran
Corpus Christi,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
22
22
years of professional experience
Work History
Operations Manager
Bureau Veritas
Corpus Christi, Tx
07.2025 - Current
- Managed and coordinated operational staff to ensure efficient workflow and service delivery.
- Spearheaded initiatives to recruit, train, and develop team members, fostering a culture of continuous improvement.
- Allocated tasks and balanced workload to optimize team efficiency.
- Supervised delivery schedule tracking and shipment processes to maintain punctuality in arrivals.
- Supervised daily office functions, focusing on facility upkeep and operational efficiency.
- Facilitated performance evaluations and reviews to identify strengths and areas for improvement.
- Monitored compliance with safety regulations to safeguard employee well-being.
- Implemented comprehensive safety training programs and executed drills to ensure compliance with safety regulations.
- Maintained and organized compliance documentation to support operational integrity.
- Engaged with regulatory agencies to support adherence to industry standards and regulations.
- Conducted training sessions on health and safety protocols to enhance organizational safety standards.
- Facilitated collaboration with regulatory agencies to ensure compliance and streamline processes.
- Implemented strategies to enhance customer satisfaction and foster loyalty.
- Investigated and managed customer complaints and concerns to ensure timely and effective resolutions.
- Implemented strategies to uphold service quality standards, enhancing customer satisfaction.
- Cultivated and sustained strong client relationships to enhance customer loyalty.
- Develop and implement operational strategies and goals
- Analyzed and adjusted operational workflows to ensure consistency with overarching organizational objectives.
- Developed comprehensive strategies aimed at fostering operational growth and ensuring scalability.
Operations Coordinator / Manager
Bureau Veritas
Channelview, Tx
08.2023 - 07.2025
- Developed and maintained operational calendars to facilitate effective scheduling and resource allocation.
- Managed logistics for transportation and equipment to support operational efficiency.
- Facilitated coordination of personnel assignments to enhance operational efficiency and workflow.
- Coordinated inventory control and facilitated timely supply ordering to support operational efficiency.
- Oversaw tracking of delivery schedules and shipments to ensure timely arrivals.
- Coordinated office management and facility upkeep to enhance operational functionality.
- Managed logistical planning and scheduling for meetings, conferences, and events, ensuring all details were addressed.
- Developed and sustained comprehensive operational documentation.
- Coordinated all correspondence and communications to support organizational objectives and streamline workflows.
- Oversaw database management and filing system organization.
- Coordinated office management and facility upkeep to create a conducive work environment.
- Organized and scheduled meetings, conferences, and events to streamline communication and project alignment.
Dispatcher / Operation Supervisor
Bureau Veritas
Pasadena, Tx
10.2022 - 08.2023
- Schedule and assign petroleum inspection tasks to field inspectors
- Coordinate timing and logistics of inspections across multiple locations
- Ensure adequate coverage and resource allocation
- Track inspection progress and status updates
- Maintain detailed inspection schedules and calendars
- Generate preliminary reports and documentation
- Track inspection completion and results
- Maintain detailed inspection schedules and calendars
- Process inspection requests and work orders
- Track inspection completion and results
Petroleum Inspector
Bureau Veritas
Pasadena, Tx
12.2020 - 04.2022
- Performed detailed assessments and quantifications of fuel products stored in tank farms.
- Oversaw daily functions on barges and vessels, focusing on safety protocols and operational efficiency.
- Utilized foundational knowledge of PC systems to perform basic operational functions effectively.
- Interpreted and implemented job orders from coordinator to ensure operational efficiency.
- Ensured compliance with safety protocols through comprehensive understanding of PPE and safety equipment.
- Executed routine inspections and maintenance tasks on equipment to support operational efficiency.
- Currently hold active TWIC, Basic Plus Certification and other safety related Safety Council Courses
- Enforced company standard operating procedures (SOP) to maintain operational integrity.
Petroleum Inspector
AmSpec LLC
Pasadena, Tx
01.2019 - 12.2020
- Perform Accurate Calculation & Measurements of Fuel Products in Tank Farms
- Perform duties on Barge & Vessels
- Understand & Execute Job orders from coordinator accurately
- Understand the use of all PPE and safety related equipment
- Familiar with Terminal Safety Procedure
- Currently hold active TWIC, Basic Plus Certification and other safety related Safety Council Courses
Owner
Bay Area Surround Sound
Dickinson, TX
02.2018 - 12.2018
- Owner of business.
- Performed sales and management.
- Inventory Management
- Negotiating Contracts with Vendors & Customer
- Installation of 12volt Audio & Visual Accessories
Retail Store Manager
KCI Wireless INC
Houston, TX
07.2017 - 02.2018
- Hire and on-boarding of new Employees.
- Perform daily routine of inventory & sales audits
- Lead District in Small business initiatives & providing Action Plans
- Facilitated meetings, quarterly inventory, special store events, store trainings on product knowledge and customer service development skills
Business Account Executive
T-Mobile, USA
Houston, TX
03.2016 - 06.2017
- Preparing proposals by following up with clients and negotiating contracts at closing.
- Performing daily routines of pricing quotas for clients, running appointments, generating sales forecast, managing business accounts and cold calling prospective clients.
- Managing CRM's in Salesforce by keeping client information up to date and utilizing social media such as LinkedIn, Google+ and Facebook.
- Educating clients with innovative business solutions by attending monthly sales training and staying current on the latest wireless technology, applications and Uncarrier promotions.
- Utilizing tracking reports to review current and past funnel management to identify new opportunities for the brand.
- Directors Award for 3rd , 4th Quarter of 2016 & 1st Quarter of 2017
- Technical Gains: In Building Solutions, Cradle Point Solutions, Zello, Team On the Run, MobileIron, GoCanvas and Actsoft Digital Forms
At Work District Specialist
T-Mobile, USA
Houston, TX
03.2015 - 03.2016
- Managed and increased sales activations per company directives, TY expectations and target goals.
- Compiled and maintained a database of prospective and current customers for use of sales leads.
- Built loyal clientele database and referrals by coaching store employees to provide outstanding customer service through recommendations and small business account inquiry at the close of sale.
- Facilitated quarterly Business to Business training for 140 Sales Reps and Managers for funnel management and prospecting tools.
- Increased business activations by partnering with stores within the South Houston District through sales development and following up with client inquiries in a timely manner.
- Ranked as Top Performer in the Area for Gross Volume and Net Volume Produce
- Technical Gains: Presented MDM, Fleet Management Solutions training for Frontline RSA, Use PIERS as a base of selling on SMB opportunity. NewGate Security, Actsoft, Samsung Knox training received. Adoption of 700 Mhz in sales presentation. Supported 10 Retail Stores in these actions and trainings
Retail Sales Leader
T-Mobile, USA
Houston, TX
04.2012 - 03.2015
- Managed and followed up on customer relations issues, employee disciplinary actions, and vendor discrepancies.
- Oversaw store shrinkage by coaching employees on giving one-on-one service and observing non-traffic areas.
- Facilitated meetings, quarterly inventory, special store events, store trainings on product knowledge and customer service development skills.
- Opened and closed store by making change, processing deposit slips, and handling all cash, credit card, gift cards and returns.
- Administered interviews, verified employment references; hired and on-boarded new employees.
- Ranked as the Top Revenue Producer in the Region for Activations and Top Performer for Accessory Sales
- Technical Gains: Troubleshoot Android & iOS for customer, APN Setting on unlock phones, basic knowledge of MDM (Samsung Knox, LookOut Mobile Security) GPS Fleet Management and Asset Protection for SMB customers, In Depth knowledge of 4G and LTE. WiFi Calling, VoLTE, Wireless Cell Spot Router and Signal Booster for signal challenged Customers. Provided technical support for retail team for content transfers and device troubleshoot.
Retail Assistant Manager
Car Toys, Inc.
Houston, TX
07.2007 - 04.2012
- Verified and maintained confidential customer contracts and records for credit check processing.
- Performed monthly inventory audits in compliance with company procedures.
- Provided recommendations of add-on items, such as cell phone covers, accessories, chargers at the close of each sale.
- Handled and processed all credit card, check and cash transactions.
- Assisted customers with selection of mobile carriers, cell phones, rate plans/options and insurance.
- Ranked as the Top GDP Producer, Top Wireless Sales in the Area and Top Gun Management Training.
- Technical Gain: Basic GSM and CDMA functions. Basic Mobile Phone trouble shooting.
Assistant Manager
Audio Express
League City, TX
03.2004 - 07.2007
- Managed, hired and trained staff for use of audio equipment for customer demonstration and installation.
- Responsible for properly opening and closing the venue, while handling all credit card and cash transactions.
- Trained and educated store personnel on product, promotions and seasonal sales.
- Held accountable for inventory, markdowns, pricing, cost estimate and ordering of break-room equipment, staff wear and maintenance.
- Promptly dealt with customer issues, billing discrepancies and staff concerns.
- Ranked as the Top District Sales Team, Lead and Managed 10 Employees, Top 5 Stores in the Houston District.
Education
High School Diploma -
Clear Creek High School
League City, Texas05-2002
Languages
Vietnamese
Native or Bilingual
Timeline
Operations Manager
Bureau Veritas
07.2025 - Current
Operations Coordinator / Manager
Bureau Veritas
08.2023 - 07.2025
Dispatcher / Operation Supervisor
Bureau Veritas
10.2022 - 08.2023
Petroleum Inspector
Bureau Veritas
12.2020 - 04.2022
Petroleum Inspector
AmSpec LLC
01.2019 - 12.2020
Owner
Bay Area Surround Sound
02.2018 - 12.2018
Retail Store Manager
KCI Wireless INC
07.2017 - 02.2018
Business Account Executive
T-Mobile, USA
03.2016 - 06.2017
At Work District Specialist
T-Mobile, USA
03.2015 - 03.2016
Retail Sales Leader
T-Mobile, USA
04.2012 - 03.2015
Retail Assistant Manager
Car Toys, Inc.
07.2007 - 04.2012
Assistant Manager
Audio Express
03.2004 - 07.2007
High School Diploma -
Clear Creek High School