Tom Vetsch
Beaverton,OR
Summary
Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective inw working with clients, peers and professionals. Experienced in inspections and mentoring others.
Overview
16
16
years of professional experience
Work History
Senior Quality Assurance Analyst
Wells Fargo
Beaverton, OR
05.2010 - Current
- Conducted regular audits on production processes to ensure compliance with standards.
- Documented all defect resolution activities according to company guidelines.
- Maintained knowledge base of common issues encountered in day-to-day operations.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Used quality monitoring system to compile and track individual and team performance.
Data Processor
Wells Fargo
Beaverton, OR
05.2010 - 05.2012
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Wells Fargo
Beaverton, OR
02.2008 - 03.2010
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR06-1987
Skills
- Continuous Integration Familiarity
- Strong Analytical Abilities
- Best practices and methodologies
- Policy Reinforcement
- Problem investigations
- Team leadership abilities
- Efficient time management
- Quality Assurance Controls
- Documentation and materials
- QA reporting
- Report Analysis
- Data Analysis
- Process Implementation
Timeline
Senior Quality Assurance Analyst
Wells Fargo
05.2010 - Current
Data Processor
Wells Fargo
05.2010 - 05.2012
Customer Service Representative
Wells Fargo
02.2008 - 03.2010
High School Diploma -
Glencoe High School
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