Director of Event Planning Catering and Conventions The Westin Seattle with more than 32 years of experience in the hospitality industry. I have worked in management positions in various departments Housekeeping, Property Maintenance, Front office, Restaurants and Bars, Beverage, Banquets, Private Dining and off primes Catering. Responsible for planning, developing and implementing all aspects of Catering events and Conventions across all markets. Action driven in productivity and exceeding customer expectations with focus on revenue goals and profitability. Strong Family goals and quality of life for all associates of the team.
Overview
32
32
years of professional experience
Work History
Housekeeping Manager
The Arizona Biltmore Westin Hotels and Resorts
Phoenix, az
01.1986 - 07.1998
Responsible for guest room cleanliness, Public areas, Inventory and Expense Controls
Restaurant and Bar manager
The Arizona Biltmore Westin Hotels and Resorts
Phoenix, AZ
08.1988 - 02.1991
Responsible for opening and closing procedures, revenue goals, average check, food cost and customer satisfaction.
Front Office Manager
The Arizona Biltmore Westin Hotels and Resorts
Phoenix, az
03.1991 - 05.1993
Rooms inventory and management. Costumer satisfaction, Staff development and training. Night Audit and cash handling procedures. Part of the Emergency Response Team for fire. life and safety.
Convention Service Manager and Assistant Director of Convention Services
The Arizona Biltmore Westin Hotels and Resorts
Phoenix, AZ
04.1993 - 07.1998
Planned and serviced all convention markets from Corporate. Association, Government, Sports and Entertainment, Smerf, from East coast. Mid west and West coast. Responsible for Financial results and Budgets. Average check growth,and food cost. Held various top sales honors and employee satisfaction and engagement scores in the company
Director Of Convention Services
The Westin Seattle
Seattle, WA
07.1998 - 06.2018
Managed a team of Event Managers responsible for planning and executing all stages of conventions from meetings, food sales, audio visual, guest room management. revenue goals and customer satisfaction scores. Achieved several individual company goals in sales, customer satisfaction as well as team goals. Two time recipient Convention team of the year and Convention Leader of the year.
Education
Bachelor of Arts - BA Hospitality Management and Business
University of Nevada, Las Vegas
1986
Skills
Financial records, Budgeting and reporting
Contract auditing
Reports generation and analysis
Contract negotiation/review/
drafting
Training and development
Client-focused and Satisfaction
Operations management
Time Management
Sales Driven
Results Orientated
Affiliations
UNLV AlumniStarwood Hotels Convention Leader of the yearStarwood Hotels Convention and Catering Top Team Achievement GlobalMember PSTA. Board position Emerald Park Elementary and Kent Ridge High schoolASPCA Voluntary in Kent WA dog foster program
Timeline
Director Of Convention Services
The Westin Seattle
07.1998 - 06.2018
Convention Service Manager and Assistant Director of Convention Services
The Arizona Biltmore Westin Hotels and Resorts
04.1993 - 07.1998
Front Office Manager
The Arizona Biltmore Westin Hotels and Resorts
03.1991 - 05.1993
Restaurant and Bar manager
The Arizona Biltmore Westin Hotels and Resorts
08.1988 - 02.1991
Housekeeping Manager
The Arizona Biltmore Westin Hotels and Resorts
01.1986 - 07.1998
Bachelor of Arts - BA Hospitality Management and Business