TOM WOLF
Bellevue
Summary
Senior hospitality executive with over 30 years of experience leading large-scale, multi-property hotel operations. Proven track record in driving revenue growth and maximizing profitability, consistently achieving guest satisfaction scores above 70%. Adept at navigating complex challenges, including openings and post-pandemic recovery, while partnering effectively with ownership and stakeholders.
Overview
19
19
years of professional experience
Work History
Managing Director
Hyatt Seattle Portfolio
Seattle
06.2020 - Current
- Lead a 2,000+ room, three-property portfolio across convention, luxury, and lifestyle segments.
- Direct $170M+ annual revenue with ~39% GOP performance, driving strong asset-level returns.
- Led operations and commercial strategy for multi-brand urban hotel portfolio, driving asset performance and enhancing ownership value.
- Successfully repositioned and relaunched properties following 6–12 month closures, restoring revenue and operational stability.
- Consolidated multi-property operations into a single, efficiency-driven operating model, improving scalability and cost structure.
- Built and led executive teams focused on achieving performance targets, profitability, and exceptional guest experiences.
- Partnered with ownership and stakeholders to align operational strategy with asset value growth and investment goals.
- Led COVID-19 crisis response, protecting asset value through shutdowns, cost restructuring, and strategic reopenings.
- Industry Engagement: Visit Seattle, Seattle Hotel Association, Downtown Seattle Association, Seattle Sports Commission
General Manager
Hyatt Regency Seattle
Seattle
02.2018 - 06.2020
- Opened and led flagship 1,260-room convention hotel, enhancing market presence.
- Generated $100M+ revenue in first full year.
- Achieved 70%+ NPS from opening, reflecting exceptional guest satisfaction.
- Built and developed executive leadership team, driving organizational effectiveness.
- Nominated for General Manager of the Year (2019).
General Manager
Hyatt Regency Bellevue
Bellevue
01.2012 - 01.2018
- Increased revenue 29% ($54M → $70M).
- Improved ADR by 30%, increasing profitability with GOP at 48%.
- Elevated NPS from 52 → 70 (peak 79; #1 in North America).
- Reduced turnover by 35% while elevating engagement to top-tier levels.
- Achieved recognition as one of Conde Nast Traveler’s Best Hotels (2017).
General Manager
Hyatt Regency Bethesda
Bethesda
01.2007 - 01.2011
- Positioned hotel for $148M ownership sale, maximizing asset value and investor returns.
- Delivered record $30M+ revenue and 47–50% GOP.
- Implemented customer feedback initiatives, resulting in improved guest satisfaction scores.
Education
Hotel & Restaurant Management -
Michigan State University
Business Management -
DePaul University
Skills
- Revenue optimization
- P&L management
- Asset management
- Revenue growth
- Market analysis
- Commercial operations
- Hotel openings
- Multi-property leadership
- Executive team leadership
- Guest experience excellence
- Culture and engagement
- Asset and ownership relations
Personal Information
Title: Managing Director | Multi-Property Hospitality Leader | $170M+ Portfolio
Languages
- Spanish
- Dutch, Fluent
- Spanish, Working Proficiency
Board And Industry Engagement
- Visit Seattle
- Seattle Hotel Association
- Downtown Seattle Association
- Seattle Sports Commission
- Washington Hospitality Association
Timeline
Managing Director
Hyatt Seattle Portfolio
06.2020 - Current
General Manager
Hyatt Regency Seattle
02.2018 - 06.2020
General Manager
Hyatt Regency Bellevue
01.2012 - 01.2018
General Manager
Hyatt Regency Bethesda
01.2007 - 01.2011
Hotel & Restaurant Management -
Michigan State University
Business Management -
DePaul University