Tom Zimerman
Aston Mills,PA
Summary
Dynamic professional with a strong customer service focus and proven multitasking abilities. At Graceland Inn, I enhanced guest satisfaction through exceptional service and training new staff. Recognized for operational excellence as an ERP Operator at IDF, where I supervised a team and ensured quality standards. Proficient in machine operation and problem-solving.
Overview
7
7
years of professional experience
Work History
Food Waiter
Graceland Inn
Elkins, WV
09.2024 - 05.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Coordinated food and beverage orders with kitchen staff to ensure timely and accurate delivery.
- Trained new waitstaff on menu knowledge, service techniques, and company policies.
- Maintained clean and organized dining area, enhancing overall guest experience and satisfaction.
ERP Operator
IDF
Israel
02.2021 - 11.2023
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance to identify and resolve technical issues.
- Conducted quality inspections to maintain product standards and consistency.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new operators on safety protocols and operational procedures.
- Supervised a group of 5 people, was in charge of receiving and signing an inventory who worth millions of dollars and was crucial for the operating units.
- I Won an Outstanding solider award at the base where i served for the work i did.
Back Office Clerk
Rosen Insurance INC
Israel
06.2019 - 08.2019
- Processed incoming documents efficiently, ensuring accurate data entry and record maintenance.
Hotels App Translator
Silverbyte Inc.
Israel
06.2018 - 08.2018
- Translated documents and communications with high accuracy across multiple languages.
- Collaborated with cross-functional teams to ensure consistent messaging in translations.
- Reviewed and edited translated materials for clarity and cultural relevance.
Education
Bachelor of Science - Accounting And Finance
Neumann University
Aston Mills, PA12-2027
High School Diploma -
Hameq` Hamarvi Yizrael
Yifat,Israel06-2020
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional appearance
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Typing speed
- Basic accounting
Languages
English
Full Professional
Hebrew
Native or Bilingual
Timeline
Food Waiter
Graceland Inn
09.2024 - 05.2025
ERP Operator
IDF
02.2021 - 11.2023
Back Office Clerk
Rosen Insurance INC
06.2019 - 08.2019
Hotels App Translator
Silverbyte Inc.
06.2018 - 08.2018
Bachelor of Science - Accounting And Finance
Neumann University
High School Diploma -
Hameq` Hamarvi Yizrael