Tomaneisha Mincey
Albany,Georgia
Summary
Highly Reliable Self-Starter with Excellent Communication Skills Computer Literate…….Well Organized……..Attention to Detail Proven ability to work independently as well as collaboratively; learns quickly and enjoys challenges.
Overview
6
6
years of professional experience
Work History
Financial Counselor
Albany Area Primary Health Care
04.2024 - Current
- Performs collections and financial counseling activities
- Maintains and utilizes current information as it relates to the collection activity
- Uses independent judgment in making payment arrangements and in adjusting bad debt accounts
- Works closely with medical staff as the collection activity relates to their patients
- Meets with patients during OB/GYN center visit to explain Sliding Fee Scale (SFS), answer questions and assist with application process
- Reviews patient accounts via electronic medical record to identify 'self-pay' patients that should qualify for SFS
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicant rights and responsibilities
- Counsel patients on financial assistance programs for those with inability to pay for OB/GYN procedures to include admission to hospital for surgery
- Evaluates patient financial status and establishes a budget payment plan
- Updates electronic medical record on all patients accounts that have incorrect information and provides additional information that will enhance potential for reimbursement
- Identifies delinquent accounts, aging period, and payment sources while actively working each account
- Performs collection actions including contacting patients by telephone and referring appropriate claims for insurance follow up
Collections Specialist
Albany Area Primary Health Care
08.2021 - 04.2024
- Compile collection files daily and transmit to early out third-party vendor via secure file transfer protocol
- Verify accuracy of transmitted files against data in the AAPHC billing system
- Work with clinic and insurance department staff to resolve billing errors
- Input patient payments associated with early out collections into the practice management system
- Collect payment data and provide daily, weekly and monthly reports to the Insurance Manager
- Assist insurance clerks with payment posting daily
- Determine write offs of patient portion of Medicaid and Sliding Fee Scale A into bad debt once early out has been exhausted
- Turn over selected accounts to third party collections once the early out cycle is completed and annotate in the AAPHC billing System
- Input patients promise to pay agreements into the practice management system, monitor monthly for consistent payments, and recommend third party collections for patients not in compliance with the terms of the promise to pay agreement
Customer Service Representative
Southern Harvest Insurance Agency
06.2018 - 08.2021
- Identify any potential needs the customer may have
- Follow up with potential clients
- Provide professional, courteous service to customers
- Maintain a clean and organized work area
- Accept payments and process transactions
- Phone and in-office sales of auto policies
- Run bank deposits as necessary
Education
Associate's Degree -
Albany Technical College
Albany, Georgia01.2021
Skills
- Resource Utilization
- Detail Oriented
- Time Management
- Problem Resolution
- Communication Skills (Verbal/Written)
- Multitasking
- Cash Handling
- Basic Accounting
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
References
References furnished upon request.
Timeline
Financial Counselor
Albany Area Primary Health Care
04.2024 - Current
Collections Specialist
Albany Area Primary Health Care
08.2021 - 04.2024
Customer Service Representative
Southern Harvest Insurance Agency
06.2018 - 08.2021
Associate's Degree -
Albany Technical College
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