Tomara Spearman
Atlanta,GA
Summary
Customer service professional with experience in both remote and in-office environments, known for delivering high-quality support and building strong relationships with customers and team members. Skilled in communication, problem-solving, and multitasking while handling high-volume inquiries and coordinating with multiple parties. Dependable and punctual, with a strong work ethic and the ability to stay organized and productive in both independent and team-based settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (CSR)
Sedgwick
06.2019 - 04.2026
- Managed customer inquiries related to insurance claims, including property and liability claims.
- Assisted claimants with filing, updating, and tracking claims for multiple insurance carriers including State Farm, Progressive, and Allstate.
- Reviewed claim documentation to ensure accuracy and compliance with insurance policies and procedures.
- Resolved customer disputes and claim concerns while maintaining professionalism and empathy.
- Communicated with policyholders, adjusters, and internal departments to facilitate claim resolution.
- Explained claim procedures, coverage, and next steps clearly to customers.
Customer Service Representative
Kirby Pines Retirement Community
Memphis, TN
08.2022 - 03.2026
- Conducted assessments of prospective residents to determine care requirements and preferences.
- Collaborated with healthcare professionals to coordinate seamless transitions into senior communities.
- Educated families on available services, amenities, and community engagement opportunities.
- Resolved resident concerns promptly, fostering a positive environment within the community.
- Demonstrated strong interpersonal skills while building rapport with clients and families alike.
- Developed strong relationships with local businesses and organizations, fostering opportunities for partnerships and referrals.
Education
Associate of Business Administration - Business Administration
University of Memphis
Memphis, TN12-2020
High School Diploma - undefined
Trezevant High School
Memphis, TN01-2016
Skills
- Insurance Claims Processing
- Customer Service & Conflict Resolution
- Customer relations
- Problem resolution
- Payment processing
- Paperwork processing
- Product knowledge
- Follow-up skills
- Administrative support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Customer Service Representative
Kirby Pines Retirement Community
08.2022 - 03.2026
Customer Service Representative (CSR)
Sedgwick
06.2019 - 04.2026
High School Diploma - undefined
Trezevant High School
Associate of Business Administration - Business Administration
University of Memphis