Shervee LaWanya Seay Howard

• Provided in-person, phone, video, and online service to beneficiaries and the public regarding Social Security, SSI, Medicare, and SSN programs.
• Determined eligibility, explained benefits, appeal rights, and reporting requirements, and screened for all potential entitlements.
• Processed Title II and Title XVI post-entitlement actions using SSA automated systems; reviewed records, resolved discrepancies, and documented decisions.
• Resolved payment issues including underpayments, overpayments, offsets, earnings adjustments, and emergency payment situations.
• Handled Medicare enrollment and premium issues, including Parts A–D, IRMAA, and Extra Help.
• Processed SSN applications and replacement cards while ensuring program integrity and PII security.
• Identified fraud indicators, representative payee needs, and social service referrals; prepared appropriate referrals.
• Promoted and assisted with SSA online services and My Social Security accounts.
• Provided technical assistance, mentoring, and training support to coworkers; adapted to policy and system changes.

Deputy Commissioner of Human Resources (DCHR), Office of Operational HR Services (OOHRS)

Provided a variety of consultative and advisory services to all levels of leadership and employees in the organization.

Typical work assignments include:

• Developing multiple recruitment strategies utilizing various hiring flexibilities and authorities;
• Preparing vacancy announcements, receiving applications,
• Determining applicant eligibility, rating and ranking candidates,
• Referring candidates for selection;
• Processing personnel actions; audits, evaluates and classifies positions;
• Reviewing drafts of revised or new position descriptions, determining titles, series and grades within Regional classification authority.

• Series: 0201 - Grade: 12
• Hours per week: 40
• Department of the Army Civilian Human Resources Agency (CHRA)
• In compliance with Delegated Examining and Merit Promotion principles to conducted Strategic recruitment
• Discussions with hiring managers to guide them in their recruitment needs and to confirm position sensitivity and clearance.
• Serve as a senior HR Specialist performing operational assignments in CHRA.
• Provide recruitment advisory services to Directorates to help meet their recruitment and staffing needs.
• Aid internal and external customers on policy and procedures for recruitment and non-pay actions.
• Provide recruitment advisory services to Directorates to help meet their recruitment and staffing needs.
• Advise management on recruitment strategies, sources, special programs, recruitment, relocation, and retention incentive programs.
• Prepare and complete necessary documents and case files on personnel actions.
• Develop long and short-range staffing plans to meet forecasted mission requirements, human capital losses, changes in critical competencies availability of candidates, career development patterns, and reorganization proposals.
• Utilize Defense Civilian Personnel Data System Portal (DCPDS) to do position builds, code SF52 actions for Temporary, Term, Transfers, Change to Lower Grade (CLG), Return to Duty (RTD), Appointments, Absent Uniform Services actions, and other pay actions.
• Converse regularly for onboarding employees needs for benefits related information.
• Conduct Strategic recruitment Discussions with hiring managers to guide them in their recruitment needs and to confirm position sensitivity and clearance.
• Conduct Priority Placement Program (PPP) requisitions and conducted qualifications on possible PPP matches.
• Conducted qualifications through programs such as Direct Hire Authority and adjudicate Veteran’s Preference in USA Staffing (USAS).
• Constructed Job Opportunity Announcements through USAS.
• Onboard employees and ensured that they have submitted the correct documentations for New Employee Orientation.
• Orient new, high level employees on civil service and agency personnel policies, rules, regulations, rights, benefits, services, and related matters.
• Clear the Reemployment Priority by inputting information of the position in our system through the Automated Stopper and Referral System (ASARS).
• Confer regularly with classifications to ensure PD Security Clearance information.
• Update PDs using Fully Automated System for Classification (FASCLASS) system.
• Utilize HR Service Portal to research policies and requirements for processing actions.
• Provide advice and assistance to co-workers on systems and actions to resolve issues.
• Proficient in online systems as well such as CPOL, GPS, GPPA and OPM.
• Used each of these systems to research information for RPAs and feedback to upper management.
• Make updates to the Event Tracker, PET codes and Notes on RPAs in CPOL.
• Provide timely information for New Hires to have their background and e-Verify completed.
• Process Pay Problem Reporting Tool (PPRT) ticket for actions that need correction after processing.

• Series: 0201 - Grade: 11
• Hours per week: 40
• In compliance with Delegated Examining and Merit Promotion principles to conducted Strategic recruitment
• Discussions with hiring managers to guide them in their recruitment needs and to confirm position sensitivity and clearance.
• Provide recruitment advisory services to Directorates to help meet their recruitment and staffing needs.
• Aid internal and external customers on policy and procedures for recruitment and non-pay actions.
• Provide recruitment advisory services to Directorates to help meet their recruitment and staffing needs.
• Utilized Defense Civilian Personnel Data System Portal (DCPDS) to do position builds, code SF52 actions for Temporary, Term, Transfers, Change to Lower Grade (CLG), Return to Duty (RTD), Appointments, Absent Uniform Services actions, and other pay actions.
• Conversed regularly for onboarding employees needs for benefits related information.
• Conducted Strategic recruitment Discussions with hiring managers to guide them in their recruitment needs and to confirm position sensitivity and clearance.
• Conducted Priority Placement Program (PPP) requisitions and conducted qualifications on possible PPP matches.
• Conducted qualifications through programs such as Direct Hire Authority and adjudicate Veteran’s Preference in USA Staffing (USAS).
• Constructed Job Opportunity Announcements through USAS.
• Onboarded employees and ensured that they have submitted the correct documentations for New Employee Orientation.
• Clear the Reemployment Priority by inputting information of the position in our system through the Automated Stopper and Referral System (ASARS).
• Conferred regularly with classifications to ensure PD Security Clearance information.
• Update PDs using Fully Automated System for Classification (FASCLASS) system.
• Utilize HR Service Portal to research policies and requirements for processing actions.
• Provide advice and assistance to co-workers on systems and actions to resolve issues.
• Proficient in online systems as well such as CPOL, GPS, GPPA and OPM.
• Used each of these systems to research information for RPAs and feedback to upper management.
• Make updates to the Event Tracker, PET codes and Notes on RPAs in CPOL.
• Provide timely information for New Hires to have their background and e-Verify completed.
• Process Pay Problem Reporting Tool (PPRT) ticket for actions that need correction after processing.
• Top Secret Clearance (Last Adjudicated 2024)

• Series: 0201 - Grade: 9
• Hours per week: 40
• Responsible for a full range of human resources management duties related to position classification, recruitment, staffing, position management, employee relations, employee benefits, accountability, policy, and pay administration.
• Provided advice and assistance to supervisors, managers and employees on HR issues and the interpretation of applicable laws, regulations, executive orders, policies and decisions.
• Prepared job analysis to identify minimum qualifications and completing rating criteria.
• I works closely with management officials to insure proper planning and conduct of human resources programs.
• I participate in conferences and meetings, and contribute recommendations and alternatives concerning complex and sensitive issues.
• I use judgment and tact to explain controversial, complex and often sensitive issues, and reconcile conflicting viewpoints with employees and supervisors.
• Assist team leader and Branch Chief in promoting and achieving team, branch, division, and Secret Service goals and objectives.
• Top Secret Clearance (Adjudicated 2019)

• Series: 0203 - Grade: 07
• Hours per week: 40
• Classify and maintain files for all position descriptions for new hires, reassignments and promotions using new OPM standards to same type positions.
• Review all incoming OPM standards and determine the jobs to be affected and provide listing of those to the specialists.
• Answer general questions from supervisors and employees regarding procedures for classifying positions and filing appeals.
• Inform and notify staff of policy changes.
• Meet with team members to update the status of new hires, upcoming reassignments and approvals/ denials of LQA (Living Quarter Allowances) Determinations.
• Often have to research past approvals for special assignments dealing with unique situations for HR situations.
• Developed a spreadsheet to track the process of the hiring process, locations or reassignments, and the status of the LQA Determinations.
• Process incoming Requests for Personnel Actions (RPAs).
• Screen requests, documents, and reports for completeness and accuracy.
• Input data into the Defense Civilian Personnel Data System (DCPDS) and Fully Automated System for Classification (FASCLASS).
• Create and/or write reports as needed to document information.
• Provide recruitment and placement support services to HR Specialists.
• Conduct recruitment/examining activities for common grade positions.
• Prepare certificates as required.
• Respond to customer inquiries on such matters as procedures for filing applications, status of recruitment announcements, kinds of vacancies in the organization serviced and hiring procedures.
• Assist in the registering of employees in the Priority Placement Program (PPP) as well as local placement registration.
• Process all LQA (Living Quarters Allowances) for overseas assignments.
• Assist in recruitment activities by arranging for physical examinations, and processing pre-appointment security checks in the USAStaffing system.
• Top Secret Clearance (Adjudicated 2018)
• Secret Clearance (Adjudicated 2017)

• Hours per week: 40
• Perform a wide variety of responsible clerical, technical, administrative, and office support duties in support of the hospital’s Human Resources Division.
• Report directly to the Director of the Food and Nutrition Department; screen and direct telephone calls and visitors, maintain Director’s calendar.
• Worked with senior staff to illustrate Emergency Preparedness guidelines for the department.
• During the labor strike in 2014, collaborated with both Sodexo and Johns Hopkins to develop a plan for union workers wage increase.
• Provide customer service, both in-person and by telephone; screen and direct telephone calls; take and relay messages; greet visitors; answer questions and resolve issues from staff and the public regarding human resources issues, rules, and regulations relating to human resources management; responsible for entering merit increases, promotions, internal and external transfers, step increases, terminations, and all personnel changes into SAP database; prepare and request background checks; respond to employment verification requests, salary and benefit surveys, and other requests for information
• Provide general clerical and administrative support to the Human Resources Division; compose, proofread, and type letters, memoranda, and other correspondence related to assigned human resources programs and activities; maintain personnel files of staff; prepare a variety of reports including technical reports and status reports pertaining to human resource management programs and activities; handle leave and attendance records; ensure recruitment and hiring process is followed; coordinate and organize salary negotiation with staff; process information for new employee orientation
• Plan and coordinate recruitments and examinations; create and prepare job announcements; administer and score tests; notify candidates by phone, email and mail of application/ employment status; prepare certification lists for best qualified applicants; arrange recruitment packages.
• Provide management with weekly and monthly reports detailing turnover rates, vacancy status, and overtime usage.
• Managed the "Questions, Suggestions, and Ideas" box for the department.
• Operate a variety of office equipment including computer, scanner, copier, and facsimile machines; proficient in various computer applications and software packages such as Excel, Word, PowerPoint, and Outlook
• Provide training for over 300 staff on Information Technology pertaining to member benefits, retirement, payroll, and separation, in-services, withholdings, and certifications
• Perform related duties as required

• Series: 0203 - Grade: 03
• Hours per week: 40
• Serve as an assistant to Human Resources Specialists working in a Nonappropriated Fund (NAF) Human Resources Office.
• Performs a wide variety of technical support needed to administer the NAF Personnel Program.
• Provide recruitment and placement support services to NAF HR Specialist: conduct recruitment/examining activities for equivalent and lower-grade positions.
• Reviews personnel request to determine the nature of staffing action; perform routine classification duties and position build, writes recurring and new vacancy announcements and prepare modifications as needed; rate resumes, update event codes.
• Determines eligibility and ensure that minimum qualifications are met; evaluates resumes for job-related criteria.
• Refer candidates for consideration.
• Explain qualification decisions as required.
• Prepare certificates as required.
• Respond to customer inquiries on such matters as procedures for filing resumes, status of recruitment announcements, kinds of vacancies in the organization serviced and hiring procedures.
• Coordinate, facilitate and organize Hiring/ Career fairs for the department.
• Assist in recruitment activities by arranging for physical examinations, verifying preferences, making job offers, coordinating EOD/release dates and processing pre-appointment security checks.
• Solely orchestrate exhibits for mass hiring for all summer positions.
• Experienced in human resources/personnel to include knowledge of, and skill in applying, an extensive body of HR rules, procedures, and operations sufficient to perform a wide variety of interrelated and/or non-standard HR support work.
• Type and perform office automation functions.
• Mobility and communication skills to the degree needed to perform the duties and responsibilities of this position in a satisfactory manner.