Tomarra Griffin
Killeen,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
21
21
years of professional experience
Work History
HR Associate
QVC
08.2025 - 12.2025
- Supported recruitment processes by coordinating interviews and managing candidate communications.
- Assisted in onboarding new employees, ensuring completion of necessary paperwork and training schedules.
Customer Service Representative
QVC
04.2024 - 08.2025
- Provided exceptional customer support through active listening and problem resolution.
- Handled customer inquiries across multiple channels, ensuring timely and accurate responses.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
Sales Associate
Victoria Secret
11.2021 - 01.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Nationally Certified Medical Assistant
Baylor Scott & White Health
07.2017 - 04.2021
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Contributed to quality improvement initiatives within the practice by identifying areas of potential growth or inefficiency that could be addressed proactively.
Medical Assistant
Texas Weight Loss Centers
05.2013 - 09.2014
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Completed EKGs and other tests based on patient presentation in office.
Trainer, Server, & Cashier
Buffalo Wild Wings
08.2007 - 05.2013
- Supported productivity increase and business growth through new hire training and mentoring.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Recruited and trained new members of guest service team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Cashier
Walmart
01.2005 - 02.2007
- Greeted customers entering store and responded promptly to customer needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Medical Assistant Certification - undefined
Cybertex Institute of Technology
Austin, TX05.2014
GED - undefined
Temple High School
Temple, TX04.2013
Skills
- Adapt to diverse groups
- Team Cooperation
- Exceptional customer service
- Complex Problem-Solving
Timeline
HR Associate
QVC
08.2025 - 12.2025
Customer Service Representative
QVC
04.2024 - 08.2025
Sales Associate
Victoria Secret
11.2021 - 01.2022
Nationally Certified Medical Assistant
Baylor Scott & White Health
07.2017 - 04.2021
Medical Assistant
Texas Weight Loss Centers
05.2013 - 09.2014
Trainer, Server, & Cashier
Buffalo Wild Wings
08.2007 - 05.2013
Cashier
Walmart
01.2005 - 02.2007
Medical Assistant Certification - undefined
Cybertex Institute of Technology
GED - undefined
Temple High School