Tomas Felipe-Miguel
Fort Myers
Summary
Detail-oriented team player with a proactive approach to quality control. Proven ability to deliver exceptional service and efficiently manage tasks in high-volume settings.Willing to learn anything you show me and go beyond that.
Overview
4
4
years of professional experience
Work History
Cast Member
3 Pepper Burrito
Fort Myers
05.2026 - Current
- Provided outstanding customer service in fast-paced dining environment, contributing to positive guest experiences.
- Prepared and assembled menu items efficiently, ensuring adherence to company standards and customer satisfaction.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure efficient service during peak hours.
- Addressed customer complaints swiftly and professionally, resulting in improved satisfaction and loyalty.
Fruit specailist
Sun Harvest Citrus
Fort Myers
01.2024 - 04.2026
- Enhanced sales by delivering product knowledge to customers.
- Identified needs of customers promptly and efficiently.
- Prepared and cut various fruits for customer orders, ensuring quality and presentation.
- Follow food safety guidelines during fruit preparation.
- Assist team members with high-volume fruit cutting tasks.
- Inspect fruits for quality before processing and serving.
- Ensured that all food handling regulations were strictly adhered to while preparing fruit products.
- Assisted customers with inquiries about fruit varieties, promoting informed purchasing decisions.
- Complied with health department regulations regarding sanitation practices during food preparation.
Package Handler
FedEx ground
Fort Myers
05.2025 - 12.2025
- Sorted packages by size and destination for efficient processing.
- Operated conveyor systems to transport packages smoothly and safely.
- Loaded delivery trucks with packages based on optimized delivery routes for timely dispatch.
- Inspected packages for damage and reported findings to supervisors to maintain quality control.
- Maintained clean work areas to ensure safety and efficiency standards.
- Collaborated with team members to consistently achieve daily package handling targets.
- Assisted in training new employees on operational procedures and safety practices.
- Followed safety protocols to minimize risks during package handling tasks.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Assisted in training new employees on package handling processes.
Cashier
McDonald's
Fort Myers
02.2022 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions through cash register, ensuring accuracy and efficiency.
- Provided excellent customer service and addressed inquiries promptly.
- Greeted customers, providing information on products and services to enhance their shopping experience.
- Assisted team members during peak hours to ensure smooth operations.
- Trained new employees on cash handling and customer interaction, fostering a knowledgeable team.
- Handled food orders accurately while following safety guidelines.
- Managed inventory by restocking supplies as needed throughout shifts.
- Maintained cleanliness of work area and dining space regularly.
Education
GED -
GED
04-2026
EPA Section 608 Universal Certifaction,OHSA Certifications,R410A Certification - HVAC
Florida Academy
Fort Myers, FL06-2026
Skills
- Customer service
- Brand representation
- Spanish speaking and translating
- Food safety protocols
- Cash handling
- Time management
- Food preparation
- Team collaboration
- Quality control inspection
- Equipment maintenance
- HVAC systems maintenance
- Performance skills
Languages
English
Professional
Spanish
Professional
References
Dalton Gregson
Program chair at Florida academy
Dalton@florida-academy.edu
602-919-0764
Derek Dasilva
Instructor at Florida academy
Derek@florida-academy.edu
404-444-7412
Zoltan Nemeth
Operations director at sun harvest citrus
239-633-3197
Timeline
Cast Member
3 Pepper Burrito
05.2026 - Current
Package Handler
FedEx ground
05.2025 - 12.2025
Fruit specailist
Sun Harvest Citrus
01.2024 - 04.2026
Cashier
McDonald's
02.2022 - 10.2022
GED -
GED
EPA Section 608 Universal Certifaction,OHSA Certifications,R410A Certification - HVAC
Florida Academy