Tomas Nunez
Fremont,USA
Summary
Detail-oriented professional with diverse experience in customer service, retail, and warehouse operations since age 16, demonstrating adaptability and a strong work ethic across multiple roles.
Overview
8
8
years of professional experience
Work History
Client Advocate
Vital Records Control Inc.
08.2025 - Current
- Advocated for client needs, ensuring timely resolution of inquiries and concerns.
- Coordinated document retrieval processes to enhance client satisfaction and operational efficiency.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Streamlined communication channels between clients and internal teams to minimize response times.
- Oversee over $1.5 Million per year in revenue
Customer Care Agent
VRC Holdings LLC
02.2022 - 08.2025
- Managed billing and scheduling for customer orders effectively.
- Assisted in troubleshooting and file retrieval for client needs.
- Utilized Microsoft Excel and Word for day-to-day operations and communication.
- Developed processes to improve client satisfaction and service efficiency.
- Collaborated with team members to streamline workflows.
- Contributed to maintaining accurate records for inventory management.
- Responsible for monitoring and responding to inquiries from a dedicated email group, ensuring timely and accurate communication with clients.
Warehouse Worker
VRC Holdings LLC
01.2022 - 02.2022
- Operated RFID gun for inventory location and retrieval.
- Executed daily tasks of lifting and stacking boxes on pallets.
- Followed pick lists to ensure timely dispatch of items to facilities.
- Maintained organization and cleanliness of the warehouse environment.
- Assisted with training new hires on warehouse procedures.
- Supported cross-departmental collaboration with customer service.
Retail Sales Associate
Nike
04.2021 - 01.2022
- Managed various departments including footwear and apparel.
- Processed shipments using RFID scanners for inventory updates.
- Trusted to handle cash register duties during peak hours.
- Opened and closed the store, ensuring security and operational readiness.
- Provided customer assistance to enhance shopping experience.
- Collaborated with team to maintain store presentation standards.
Host
IHOP
01.2020 - 03.2020
- Delivered customer service through seating and managing guest flow.
- Assisted in bussing tables and handling cash register operations.
- Contributed to team efforts during high-volume service periods.
Production Worker
Amazon
08.2019 - 01.2020
- Operated RF scanner for sorting and building pallets.
- Managed pallet jacks for efficient loading and unloading of trucks.
- Committed to picking up additional shifts as needed.
Material Handler
Gymboree Group
11.2018 - 04.2019
- Prepared orders for shipping and participated in various warehouse tasks.
- Packaged clothing items and assisted in inventory management.
- Maintained cleanliness and organization in the shipping area.
Education
High School Diploma - undefined
Dixon Adult School
Dixon, CA07.2018
Skills
- Microsoft Excel
- Microsoft Word
- RFID Scanners
- Time Management
- Inventory Management
Timeline
Client Advocate
Vital Records Control Inc.
08.2025 - Current
Customer Care Agent
VRC Holdings LLC
02.2022 - 08.2025
Warehouse Worker
VRC Holdings LLC
01.2022 - 02.2022
Retail Sales Associate
Nike
04.2021 - 01.2022
Host
IHOP
01.2020 - 03.2020
Production Worker
Amazon
08.2019 - 01.2020
Material Handler
Gymboree Group
11.2018 - 04.2019
High School Diploma - undefined
Dixon Adult School