Rae Joslyn
Cincinnati,OH
Summary
Highly motivated and experienced professional with a proven track record in sales, marketing strategy, and logistics management. Skilled in managing teams, developing and executing marketing campaigns, and delivering exceptional customer service. Currently working as a Client Advocate for First Financial Bank learning much about the banking industry and providing best possible service to clients daily.
Overview
5
5
years of professional experience
Work History
Client Advocate
First Financial Bank
09.2023 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Streamlined communication channels for improved efficiency in handling client inquiries.
- Maintained high levels of client retention with personalized follow-up strategies.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
Customer Care Manager
101 Mobility
10.2022 - 06.2023
- Respond to inquiries from prospective, current and past customers, with the goal of delivering mobility and accessibility solutions to an underserved yet growing market of people with limited physical mobility.
- Manage the office hub and ensure exceptional customer service is provided to all customers.
- Develop and implement marketing strategies to increase brand awareness and drive sales growth.
Campaign Manager
99 Exposure
02.2022 - 10.2022
- Managed and executed marketing campaigns for clients in various industries.
- Consistently ranked on the top of the leaderboard for sales.
- Recruited, trained, and managed a team of sales representatives.
- Developed and implemented HR policies and procedures to ensure compliance with company and legal requirements.
Logistics Specialist
Cumberland Air Transport
06.2019 - 02.2022
- Booked trucks with airlines, tracked cargo with contact of a vast amount of airlines and logistics teams, and filed a big amount of paperwork daily.
- Dispatched 20+ trucks a day while working effectively on emails with clients and excel spreadsheets.
- Developed and maintained relationships with clients and airlines to ensure smooth operations.
- Left the company due to relocation to Cincinnati but carried my skills with me.
Education
EMT Certification -
Advocate Christ Academy
Chicago, IL05.2019
High School Diploma -
Marist High School
Alsip, IL05.2015
Skills
- Sales
- Marketing Strategy
- Logistics Management
- Team Management
- Customer Service
- Microsoft Office (Excel, Word, PowerPoint)
Timeline
Client Advocate
First Financial Bank
09.2023 - Current
Customer Care Manager
101 Mobility
10.2022 - 06.2023
Campaign Manager
99 Exposure
02.2022 - 10.2022
Logistics Specialist
Cumberland Air Transport
06.2019 - 02.2022
EMT Certification -
Advocate Christ Academy
High School Diploma -
Marist High School
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