Tomas Ochoa
Falfurrias,TX
Overview
24
24
years of professional experience
Work History
Manager/Team Member
Whataburger
Falfurrias, Texas
06.2001 - 01.2025
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
General Manager
Godfathers
Falfurrias Texas, Texas
01.2014 - 03.2018
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Guided management and supervisory staff to promote smooth operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored actions of staff and customers to uphold health and safety standards.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Trained new hires on company policies and procedures.
- Organized promotional events such as special menus or discounts in order to attract more customers.
Restaurant Team Member
Pizza Hut
Falfurrias, Texas
02.2013 - 12.2013
- Checked expiration dates on food products regularly and replaced expired items.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Monitored food temperatures to ensure safety and quality standards were met.
- Ensured compliance with health and safety regulations.
Education
High School Diploma -
Falfurrias High School
Falfurrias, TX05-2001
Some College (No Degree) - Business Administration and Management
Southwest Texas State
San Marcos, TXSome College (No Degree) - Business Administration and Management
Texas A&M University
Kingsville, TXSkills
- Operations management
- Budget control
- Coaching and mentoring
- Change management
- Conflict resolution
- Recruiting and interviewing
- Customer loyalty
- Complaint resolution
- Personnel recruiting
- Food safety compliance
- Shift management
- Employee schedule management
- Customer engagement
- Health and safety regulations
- Store maintenance
- Supply chain management
Timeline
General Manager
Godfathers
01.2014 - 03.2018
Restaurant Team Member
Pizza Hut
02.2013 - 12.2013
Manager/Team Member
Whataburger
06.2001 - 01.2025
High School Diploma -
Falfurrias High School
Some College (No Degree) - Business Administration and Management
Southwest Texas State
Some College (No Degree) - Business Administration and Management
Texas A&M University