Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

TOMAS RODRIGUEZ

Elkhart

Summary

Results-driven Call Center Representative with expertise in call center customer service, data entry, and problem-solving skills. Proficient in Computers, with excellent communication skills and a proven track record of meeting performance goals and call center metrics. Skilled in answering questions and providing prompt and professional customer communications.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Unified Health
01.2025 - Current
  • Educated clients on health insurance options and policy details.
  • Assisted clients in completing applications and enrollment processes efficiently.
  • Conducted comprehensive needs assessments to identify suitable coverage plans.
  • Developed relationships with clients to enhance retention and satisfaction levels.

Call Center Representative

Results CX
08.2024 - 01.2025
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Met performance goals and call center metrics in fast-paced performance setting.

Technical Support Representative

Technical Support
08.2022 - 08.2024
  • Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
  • Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
  • Monitored incoming calls from customers regarding hardware and software issues; provided timely resolutions.
  • Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.

Life Insurance Agent

Primerica
07.2020 - 08.2022
  • Interviewed prospective clients to learn about financial needs and discuss any existing coverage.
  • Utilized excellent communication skills to respond promptly to customer inquiries regarding their coverage options.
  • Developed comprehensive understanding of life insurance products, policies and regulations to effectively advise customers.

Education

High School Diploma -

Elkhart Memorial Highschool
Elkhart, Indiana
03.2018

Skills

  • Call center customer service
  • Data entry
  • Problem-solving skills
  • Answering questions
  • Customer communications
  • Proficient in [Computers]
  • Policy analysis
  • Medicare expertise
  • Enrollment processing
  • Goal oriented

Certification

  • Life Insurance License
  • Health Insurance License

LANGUAGES

Spanish
Bilingual
Homeland

Timeline

Licensed Health Insurance Agent

Unified Health
01.2025 - Current

Call Center Representative

Results CX
08.2024 - 01.2025

Technical Support Representative

Technical Support
08.2022 - 08.2024

Life Insurance Agent

Primerica
07.2020 - 08.2022

High School Diploma -

Elkhart Memorial Highschool

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