Tomas Serrano
Augusta,GA
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
7
7
years of professional experience
Work History
Quality Control Technician II
Cardinal Health
01.2022 - Current
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations
- Collaborated with Quality, engineering, and production teams as a liaison to improve processes reduce defects and optimize quality
- Collected and analyzed data to measure effectiveness of quality control processes.
- Maintained quality documentation and records for conformance with relevant standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Streamlined inspection processes by implementing advanced testing methods, reducing time spent on routine tasks.
- Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
Customer Service Representative
T-Mobile
09.2020 - 12.2021
- Collaborated with cross-functional teams to address complex issues, providing comprehensive solutions for customers
- Maintained detailed records of customer interactions, analyzing trends to identify common complaints, and recommend process improvements.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Electronics Team Leader
Target
Atlanta, GA
10.2019 - 08.2020
- Coordinated closely with quality assurance teams to rectify any identified issues promptly.
- Provided technical expertise to support sales efforts, resulting in increased customer satisfaction and revenue growth.
- Streamlined inventory management, ensuring optimal stock levels and reduced waste.
- Operated, inspected and maintained test setups and equipment to detect malfunctions.
Laboratory Assistant
Georgia State University
08.2017 - 01.2020
- Prepared reagents, media, and solutions to use for laboratory testing and analysis.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
Education
BS of Arts & Science: Biology -
Georgia State University
12.2020
Skills
- Preventive Actions
- Documentation Control
- Product Inspection
- Quality Management Systems
- Supplier quality
- Process Capability Analysis
- Validation Techniques
- Calibration Management
- Production Optimization
- Defect track
- Project Planning
- SOP Development
- Procedural updates
- SQL knowledge
Timeline
Quality Control Technician II
Cardinal Health
01.2022 - Current
Customer Service Representative
T-Mobile
09.2020 - 12.2021
Electronics Team Leader
Target
10.2019 - 08.2020
Laboratory Assistant
Georgia State University
08.2017 - 01.2020
BS of Arts & Science: Biology -
Georgia State University