Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tomasa Lisera

San Antonio,TEXAS

Summary

Over the years, I've honed my skills in administrative duties, quality assurance programs, and utilizing various EMR programs. I'm highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber And Lyft
San Antonio, TX
01.2020 - Current
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions
  • Navigated routes using GPS systems for efficient delivery of passengers
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition
  • Achieved consistently high customer scores due to exceptional service.
  • Responded to customer inquiries in a timely manner via phone or text message.

Supervisor/Office manager

Gonzaba Medical Group
San Antonio, TEXAS
04.2010 - 10.2022
  • Monitor patient flow at the clinic and ensure the availability of services and efficient utilization of resources, along with Providers and Medical staff
  • Ensured the highest level of customer service by following company policies and procedures, resolving staff and patient concerns, and providing a clean and safe clinic environment for employees and patients
  • Leads and monitors staff in achieving performance objectives and applies corrective action needed
  • Verifying Insurance benefits for the Therapy Dept., obtaining Prior Authorizations through insurance to obtain approvals for Therapy treatments under different Providers/ working with the Credentialing Team, and submitting accurate and timely reports such as referrals, productivity reports, provider schedule
  • Identify areas of documentation that are needed such as entering a referral for certain insurances that require Pre-Authorization before providers visits
  • Monitored and managed employee's performance, conducting counseling and disciplinary action as applicable
  • In charge of adequate supply of Durable Medical Equipment, office tools and floor inventory
  • Perform front clerical desk duties, such as faxing out POC for provider, scanning documents in patients' chart, collecting on copay's/ patient accounts, and scheduling patients.

Therapy Clerical Specialist

Baptist Medical Center
San Antonio, TX
07.2004 - 2010
  • Perform admin duties, essential skills include basic office administration, such as filing, data entry, and managing correspondence
  • assisting therapists with patient care
  • Reconciled discrepancies between physical inventories and computer records.
  • Prepared and distributed memos, letters, and other correspondence.
  • Provided administrative support to department staff members as required.

Education

BBA in Business -

University of Phoenix
Tempe, AZ
07.2008

Massage Therapy -

St. Philip's College
San Antonio, TX

Skills

  • Communication
  • Report Preparation
  • Document Management
  • Office Administration
  • File Maintenance
  • Bookkeeping
  • Customer Service
  • Call Handling
  • Data Entry
  • Invoice Processing
  • Schedule Management

Certification

Property and Casualty license July 2024

Timeline

Rideshare Driver

Uber And Lyft
01.2020 - Current

Supervisor/Office manager

Gonzaba Medical Group
04.2010 - 10.2022

Therapy Clerical Specialist

Baptist Medical Center
07.2004 - 2010

BBA in Business -

University of Phoenix

Massage Therapy -

St. Philip's College

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Tomasa Lisera