Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tomasa Ortega

Charlotte,NC

Summary

Hardworking and reliable front counter cashier with strong ability in interpersonal

communication and efficiency. Offering positive attitude, punctuality and Dispute resolutions.

Highly organized, proactive and punctual with team-oriented mentality.

Overview

1
1
Language
1
1
Certification
5
5
years of professional experience

Work History

Lead Customer Service Representative

United Airlines
Charlotte, NC
07.2023 - Current
  • Managed customer inquiries through multiple communication channels.
  • Resolved passenger complaints and provided effective solutions.
  • Trained new team members on customer services protocols.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Baggage Service Agent

United Airlines
Charlotte, Nc
05.2022 - Current
  • Assisted passengers with baggage handling and retrieval processes.
  • Coordinated baggage transfers between flights and terminals efficiently.
  • Resolved passenger inquiries regarding lost or delayed luggage promptly.

Customer Service Representative

United Airlines
Charlotte, Nc
05.2021 - Current
  • Facilitated flight reservations and itinerary changes to enhance customer travel experiences.
  • Provided support during check-in processes and boarding procedures.
  • Resolved difficult situations with professionalism and empathy, ensuring customer satisfaction.
  • Leveraged knowledge of airline policies to provide accurate information to travelers.

Education

Garinger High School
Charlotte, Nc

Skills

  • Customer support
  • Issue resolution
  • Process improvement
  • Team leadership
  • Problem solving
  • Time management

Languages

Spanish
Native/ Bilingual

Certification

  • EVERFI CERTIFICATION
  • NATIONAL CAREER READINESS CERTIFICATION
  • GROUND SECURITY COORDINATOR (GSC)

Timeline

Lead Customer Service Representative

United Airlines
07.2023 - Current

Baggage Service Agent

United Airlines
05.2022 - Current

Customer Service Representative

United Airlines
05.2021 - Current

Garinger High School
Tomasa Ortega