Tomas Gilberto Martinez Hernandez

• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Ensured smooth operations by effectively managing resources and staff allocation.
• Managed high-risk cases to ensure safety and well-being of clients through timely assessments and appropriate interventions.
• Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
• Delivered successful training to employees, educating on successful work processes and productivity strategies.

Responsible for working with residents to identify and address service needs including housing, benefits, health, legal, etc. through referral or direct support. Tasks include:

• Intake new clients
• Provide individual counseling for resident misconduct and connect to appropriate supports
• Support shelter operations and respond to crisis scenarios
• Coordinated essential services for clients, resulting in improved overall well-being.

• Speed the unification process, shorten the time UAC remain in ORR care, provide adequate and effective coordination, and mitigate risk for ORR and TPG.
• Operating and maneuvering computers, laptop, smart phones and with knowledgeable use of social media, web chat, and source language colloquial terms and expressions.
• Strong computer skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook applications.
• Ability to work well with people from many cultures, non-English speakers, and LGBTQ children.
• Drive for excellence and continual improvement.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Intake new arrivals
• Provided for the health, welfare, and safety of unaccompanied migrant children at shelter site
• Supported migrant children through English as a second language

• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Supported clients and families with empathy and compassion during difficult times.
• Advocated for clients to assure respected rights and wishes.
• De-escalated stressful situations through individual and family crisis interventions.
• Monitored clients' progress and adapted treatment plans to meet changing needs.

• Provided patients and families with in-depth information about conditions and treatment plans.
• Assessed case presentations, differential diagnosis and evidence-based practices of each professional.
• Critiqued knowledge and abilities of medical students and residents.
• Educated medical professionals on effective strategies for managing acute and long-term requirements of different patients.
• Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
• Educated medical professionals on effective strategies for managing acute and long-term requirements of different patients.

• Performed medical care under guidance of attending physician.
• Demonstrated care and compassion in explaining diagnosis, prognosis and treatment to patients and family members.
• Diagnosed and treated patients suffering from chronic conditions.
• Passionate about learning and committed to continual improvement.

• Provided emergent medical care and treatment for life-threatening injuries and illnesses.
• Performed medical care under guidance of attending physician.
• Demonstrated care and compassion in explaining diagnosis, prognosis and treatment to patients and family members.
• Passionate about learning and committed to continual improvement.