Summary
Overview
Work History
Education
Skills
Timeline
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Tomatrey Kirkland

Tomatrey Kirkland

Charlotte,NC

Summary

Proven team leader and efficient time manager, I excelled at Harris Teeter by fostering a positive environment and enhancing customer satisfaction. My adeptness in multitasking and commitment to exceptional service, coupled with a keen eye for detail, significantly contributed to operational excellence. Skilled in both customer engagement and operational logistics, I consistently prioritized team collaboration and productivity.

Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Evs

Atrium Healthcare
01.2022 - Current
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
  • Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
  • Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Monitored staff performance and provided feedback to drive productivity.

Patient Dining

Health Care
06.2021 - 01.2022
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Maintained a clean and inviting dining area, ensuring a positive guest experience.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Managed time effectively to ensure all tasks were completed promptly during high-volume shifts.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Barista

Harris Teeter
11.2019 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Server

Golden Corral Buffet and Grill
02.2018 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Prep Cook

Wendys Restaurant
03.2018 - 08.2018
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.

Education

Independence High School
1967 Patriot Dr
02.2018

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Exceptional customer service
  • Team leadership
  • Order taking
  • Espresso machine operation
  • Food preparation
  • Hospitality service expertise
  • New hire training
  • Food running

Timeline

Evs

Atrium Healthcare
01.2022 - Current

Patient Dining

Health Care
06.2021 - 01.2022

Barista

Harris Teeter
11.2019 - 03.2021

Prep Cook

Wendys Restaurant
03.2018 - 08.2018

Server

Golden Corral Buffet and Grill
02.2018 - 09.2019

Independence High School

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Tomatrey Kirkland