Tomaziga Naayone
Atlanta,GA
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Dedicated and renowned professional recognized for punctuality and an unwavering commitment to delivering exceptional customer service. I possess a strong work ethic, adaptability, and an innate ability to connect with others. My passion for embracing new challenges fuels continuous personal and professional growth.
As a personable administrative expert, I specialize in cultivating positive relationships with clients, colleagues, and management. I excel at clear and effective communication, whether it involves intricate problem-solving or conflict resolution. My proficiency extends to resource allocation and meticulous schedule management, contributing consistently to organizational success.
With a proven track record of structured and organized practices, I am a committed job seeker who thrives under pressure and excels in adapting to novel scenarios and challenges. I am equipped to not only meet but also enhance the brand and mission of the organization.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
06.2022 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Responded to medical emergencies as needed during flights.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocol at all times.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Administrative Assistant
Momentum Solar
Snellville, GA
12.2020 - 04.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Monitored progress on projects assigned by upper management.
- Responded effectively to sensitive inquiries or complaints.
Customer Service Representative
U-Haul
Norcross, GA
08.2019 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Shift Manager
Zaxby’s
Lawrenceville, GA
02.2017 - 06.2019
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
Associate of Science - Nursing
12.2019
Skills
- Company Policy Adherence
- Team Oversight
- Administrative Tasks
- Database Management
- Information Security
- Office Administration
- OSHA Compliance
- Staff Management
- Courteous Demeanor
- Adaptive Team Player
- Multi-Task Management
- Customer Relationship Management (CRM)
- Project Management Abilities
- Punctual and Reliable
- Training and Mentoring
Certification
- Foundations of User Experience (UX) Design Training - 2023
- Digital Marketing & E-commerce Professional Certificate Training - 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flight Attendant - Delta Air Lines, Inc
06.2022 - Current
Administrative Assistant - Momentum Solar
12.2020 - 04.2022
Customer Service Representative - U-Haul
08.2019 - 09.2020
Shift Manager - Zaxby’s
02.2017 - 06.2019
Georgia Gwinnett College - Associate of Science, Nursing
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