Tomeka Adams
Charlotte,NC
Summary
Although I have a long history working in the hair care industry, I’m in a place in my life where I would like to return to working in the Human Services field. I find it to be rewarding to work with a population that is in need of support, guidance, and respect.
Overview
27
27
years of professional experience
Work History
Hairstylist
Sharky’s Cuts for Kids
Charlotte, NC
12.2021 - Current
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, and styled hair.
- Implement staff meetings.
- Stay on task with monthly budget for hair products and supplies.
Stylist Manager
Browns Hair Express and Day Spa
Pittsfield , MA
01.2000 - 08.2020
- Managed and trained a team of 20 stylists, ensuring they provided exceptional customer service.
- Developed and implemented new styling techniques to improve customer satisfaction.
- Analyzed sales trends to identify areas of improvement in product selection or services offered.
- Provided weekly supervisions with stylists.
- Maintained weekly budget for hair and office supplies.
- Incorporated team building techniques with stylists.
- Reviewed employee timecards regularly to ensure accuracy of hours worked per week.
- Scheduled appointments for clients who requested specific styling services from our staff.
- Enforced dress code policies among employees while upholding company standards at all times.
- Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
- Set goals, prioritized tasks and held staff accountable for daily duties.
- Built and maintained strong clientele base by portraying professional image and presenting exceptional services.
- Recruited and fully staffed salon with talented, motivated stylists, coordinating facility schedules to maximize usage and efficiency.
- Resolved guest complaints.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Childcare Worker
Eagleton School
Great Barrington, Massachusetts
09.2005 - 06.2016
- Developed and implemented activities to meet the physical, emotional, and social needs of children with developmental disabilities.
- Supervised and monitored the safety of children in my care.
- Attended monthly educational trainings.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
Assistant Manager
Valley Head School
Lenox, Massachusetts
04.1997 - 08.1999
- Assisted House Manager.
- Supervised a staff of 10 Child Care Worker’s.
- Stayed current with weekly budgeting for food, clothing, and household supplies.
- Supervised and monitored the safety of adolescents in my care.
- Provided biweekly supervision for staff.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team member's.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
License in Cosmetology - Cosmetology
PHS Cosmology
Pittsfield, MA01-2000
High School Diploma -
Taconic High School
Pittsfield, MA06-1995
Skills
- Customer Education
- Reliable
- Networking expertise
- Outstanding customer service
- Quick Learner
- Workspace Organization
- Innovative hairstyling techniques
- Schedule Management
Timeline
Hairstylist
Sharky’s Cuts for Kids
12.2021 - Current
Childcare Worker
Eagleton School
09.2005 - 06.2016
Stylist Manager
Browns Hair Express and Day Spa
01.2000 - 08.2020
Assistant Manager
Valley Head School
04.1997 - 08.1999
License in Cosmetology - Cosmetology
PHS Cosmology
High School Diploma -
Taconic High School