Tomeka Frazier

Delhi,LA

Summary

Driven Shift Lead Manager with [Number] years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

years of professional experience

Work History

Shift Lead Manager

Love's Travel Stops & Country Stores Inc.

Tallulah , Louisiana

2017.10 - Current

Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Evaluated employee performance and coached and trained to improve weak areas.
Cooperated with coworkers to improve customer experience and manage storefront.
Supervised employees and oversaw quality compliance with company standards for food and services.
Built, managed and coached insourced and outsourced teams.
Trained back-up associates and led crew members in managing operations of storefront.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Set overall vision and provided team leadership.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
Measured team performance and reported metrics to leadership team members.
Provided supportive link between external customers and internal operations.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Checked building to confirm maintenance and cleaning met code and regulations.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Streamlined operations of multiple lines of business within organization.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Completed after shift review reports to remind supervisors of completed work.

Manager

Big Top Travel Center

Waverly , Louisiana

2003.08 - 2017.09

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Propelled continuous improvements and strategically capitalized on current market trends.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Prepared and recommended long-range plans for development of department personnel.
Conducted monthly inventories of raw materials and components on work floor.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Recorded inventory sales into organization's weekly income report.
Directed staff and managed annual capital budget.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maximized performance by monitoring daily activities and mentoring team members.
Delivered feedback to decision-makers regarding employee performance and training needs.
Accomplished multiple tasks within established timeframes.
Applied customer feedback to develop process improvements and support long-term business needs.
Cross-trained existing employees to maximize team agility and performance.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Developed and maintained relationships with customers and suppliers through account development.
Approved regular payroll submissions for employees.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Onboarded new employees with training and new hire documentation.
Evaluated report data to proactively adjust and enhance operations.

Education

High School Diploma -

Delhi High School

Delhi, LA

05.1999

Skills

Accurate money handling
Inventory controls
Schedule Management
Team Building

Training and mentoring
Creative merchandising
Budgeting
Staff Management

Timeline