Tomeka Moore
Jacksonville,FL
Summary
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Sales Agent
Progressive
08.2022 - 09.2024
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverages.
- Upsold additional endorsements after identifying customer needs and requirements.
- Assisted in training new team members on company procedures, policies, and best practices to meet and succeed sales expectations
- Sold auto, home, PWC, and other various insurance products to named insurers nationwide.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive and ethical sales techniques.
Corporate Training Supervisor
US Auto Credit
03.2021 - 06.2022
- Mentored team members to succeed and advance within department and company.
- Planned and lead training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Analyzed employee skill levels and implemented new techniques to boost staff knowledge.
- Presented training information via role playing, simulations and team exercises.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Supervised average of 20 collection representatie in the collections department, overseeing work, optimizing performance and motivating excellence.
Collections Supervisor
US Auto Credit
02.2019 - 03.2021
- Monitored performance of new and veteran collection representatives to ensure the level of service was maintained within defined parameters
- Developed monthly goals for collections representatives; prepared and delivered monthly performance evaluations in accordance with USAC policy
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Ensured monthly KPI's were met ir exceeded
- Held weekly one on one coaching/training and development sessions
- Managed strategies to hit portfolio targets, including but not limited to: training/coaching on negotiation, persuasion, call campaigns, time management and prioritization improvements.
- Took over all escalation calls and effectively communicated to end the call with a positive resolution
Collections Team Lead
Mark One Financial DBA Musa Auto
08.2009 - 02.2019
- Developed new process for employee evaluation which resulted in marked performance improvements
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Overcame objections by applying advanced training and persuasion techniques.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Assisted in on-going call monitoring and providing coaching and feedback to collectors to ensure collection policies and procedures are being followed and maintained.
Education
20-44 Property And Casualty License (All States)
Jacksonville, FL08.2022
High School Diploma -
FSCJ
Jacksonville, FL06.1996
Skills
- Staff Development
- Training Manual Creation
- Personal Development Sessions
- New Hire Training
- Training Program Development
- Excellent communication and negotiation skills
- Ability to prioritize and manage multiple responsibilities
- Familiarity with FDCPA
- Eighteen years experience in high volume collections/customer service call center as a member of leadership for at least 13 of those years
- Licensed Insurance Agent
- Overcoming Objections
Education
other
Skills
Timeline
Licensed Insurance Sales Agent
Progressive
08.2022 - 09.2024
Corporate Training Supervisor
US Auto Credit
03.2021 - 06.2022
Collections Supervisor
US Auto Credit
02.2019 - 03.2021
Collections Team Lead
Mark One Financial DBA Musa Auto
08.2009 - 02.2019
20-44 Property And Casualty License (All States)
High School Diploma -
FSCJ