Tomeka Porter
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Research Associate II/ SHVI Cardiology
Atrium Healthcare, Charlotte NC
Charlotte, NC
09.2022 - Current
- Work with Project Directors and other team members to coordinate the successful and timely completion of project tasks across the planning, implementation, data collection, and data analysis phases of the study.
- Work with various teams to ensure project activities are planned, coordinated and delivered on time.
- Assisted with research efforts by developing protocols for data collection and implementing online surveys, enhancing data integrity.
- Develop, track and evaluate outcomes for research efforts. (Redcap, Encore, and Trial Registries)
- Developed, tracked, and evaluated outcomes for research efforts using Redcap, Encore, and trial registries, ensuring alignment with project goals.
- Prepare and submit IRB protocols.
- Oversaw completion of project deliverables, including progress reports for funders (e.g., SAMHSA, NIH) and activity updates for the National Coordinating Office, maintaining accountability.
- Conduct literature reviews.
- Maintain certification in the ethical conduct of human subject's research (CITI and other IRB training).
- Review and discuss budgets prior to Research Trial startup.
- Participate in cross-regional and Network-wide activities, serving as a liaison for the projects.
- Contribute to the development of training related to substance use prevention.
Admissions Coordinator
Atrium Healthcare/ College of Health Sciences
Charlotte, NC
10.2020 - 11.2022
- Serves as the initial contact person for the admissions office in person telephone and mail.
- Analyzes the needs for each individual and follows through accordingly answering questions, providing appropriate forms, or providing a referral to the appropriate person or department.
- Updates and maintains bulletin boards and brochure racks
- Develops and fosters relationships with students and parents through on campus recruiting activities and events.
- Takes walk-in and scheduled admission appointments with new students to help them get started at the college.
- Assists with general advising of new students and discusses programs with prospective students
- Maintains general knowledge of college activities, programs and requirements.
- Makes frequent presentations to groups of prospective students to inform and educate them to the educational opportunities available on JRM
- Advises and conducts tours for prospective students and their families.
- Assists with direct mail, telephone and email follow-up with student prospects and applicants.
- Attends meetings, conferences, and workshops to stay updated on issues relating to admissions; attends college meetings and serves on college committees as needed
- Maintains the admissions budget
- Coordinates new student orientation program and all campus wide recruiting events
- Works closely with college personnel, including faculty, counseling, and student services staff to ably communicate college programs, admissions requirements, financial assistance, and other essential information to interested parties
- Works with the Registrar’s Office with the international student program.
- Maintains general knowledge of college activities, programs and requirements.
- Performs other related tasks as required
Insurance Verification Specialist
NOVANT HEALTHCARE, Charlotte NC
Charlotte, NC
09.2021 - 09.2022
- Performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Checked payor websites and contacted by phone to confirm eligibility. (Working Remotely)
- Collaborated with healthcare providers to resolve verification discrepancies.
- Utilized electronic health record systems to track insurance approvals and denials.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Allergy Technician
CEENTA, Charlotte NC
Charlotte, NC
03.2019 - 01.2020
- Administered allergy injections and mixed allergy extract vials for accurate testing.
- Conducted allergy testing procedures to assist in accurate diagnosis and treatment plans.
- Prepared and maintained testing equipment, ensuring compliance with health regulations.
- Assisted in patient education regarding allergy management and treatment options.
RCS Insurance Follow up Specialist
NOVANT HEALTHCARE, Charlotte NC
Charlotte, NC
06.2018 - 03.2019
- Accessed online insurance payor system to research and resolve accounts efficiently. Achieved monthly goals and maintained quality standards.
- Managed follow-up on outstanding insurance claims, ensuring timely resolution and compliance with regulations.
- Utilized billing software to track claim status and update patient accounts efficiently.
- Collaborated with healthcare providers to verify patient eligibility for insurance coverage and benefits.
Staff Assistant/Database Specialist
ATRIUM HEALTHCARE, Charlotte NC
Charlotte, NC
03.2003 - 03.2018
- Entered data daily into Redcap database system, ensuring accurate record-keeping. Generated analytical reports to identify trends and enhance clinic productivity. Build Excel sheets for new imported data. Maintained monthly meetings with management to discuss data/improve patient care. Completed/ Submitted Reimbursement/OSR request. Coordinated monthly conferences for physicians to facilitate knowledge sharing and collaboration. Tracked and organized records of essential licenses to ensure compliance with regulatory standards.
Lead Medical/Administrative Assistant
MID CAROLINA CARDIOLOGY, Charlotte
Charlotte
01.2000 - 01.2003
- Administrative duties included ordering supplies, inventory control, and scheduling patients. Educated patients on surgical procedures and pre-hospital instructions. Trained new employees on computers, clinic procedures, and patient care. Performed EKGs and vital signs. Reviewed medications and analyzed urine and blood specimen. Gathered information from computer and made calls to pharmacy and refilled medication via phone, EMR. Completed Long/Short term disability forms.
- Reviewed patient charts to ensure accuracy and completeness. and assisting in prescription refills. Implemented time management skills and accurately refilled prescriptions that increased the number of physicians served within a day.
- Applied troubleshooting skills to resolve customer issues effectively. handled various customer complaints.
- Chosen to perform survey for Pacemakers and Holter Monitors that involved conducting phone consultation. Learned this position (Pacemaker Technician) within 2 weeks. Placed orders for medical supplies to maintain clinic inventory., maintained inventory
Scheduling Coordinator
Atrium Healthcare
2003 - 2018
- Coordinated patient and doctor appointments, facilitated communication between doctors, patients, and regional offices, and ensured proper procedure preparation.
- Coordinated scheduling for multiple departments, optimizing resource allocation and minimizing downtime.
- Managed calendar appointments, ensuring timely communication and adherence to deadlines.
- Developed and maintained efficient scheduling systems to enhance operational workflows.
Business Office Associate
Atrium Healthcare
Charlotte, NC
2003 - 2018
- Responsible for retrieving demographic information from hospital system on a regular basis. Consistently check the hospital system for inpatient certification/authorization and call insurance company for verification of approval to ensure accuracy. Logged and filled letters of pre-certification from insurance company to facilitate timely patient care. Appealed denied inpatient stays to secure necessary coverage for patients. Developed excellent relations with insurance companies, hospitals, in-house staff members. Maintained accurate information on all patients that reduced errors and increased customer satisfaction. Submitted Long-Short Term Disability and FMLA claims, ensuring accuracy of all required information, such as diagnosis, treatment, dates, and signatures.
- Processed patient admissions and discharges, ensuring accuracy in documentation and compliance with healthcare regulations.
- Assisted in billing inquiries, facilitating timely resolution of patient account issues to support revenue cycle operations.
- Coordinated communication between departments to streamline patient scheduling and improve service delivery efficiency.
Education
Medical Office Assistant, AAMA, A.S -
Georgia Medical Institute
Atlanta, GA06-1996
Project Management Healthcare - Project Management Healthcare
CPCC
Charlotte, NC06-2017
Skills
- Admissions Coordination
- Credentialing/Enrollment
- Patient Advocacy
- Revenue Cycle
- Documentation
- Account/Data Management
- Project management
- Software proficiency
- Staff development
- Performance Reviews
Certification
Project Management Healthcare, Leadership/Management Development, HR Essentials
Timeline
Research Associate II/ SHVI Cardiology
Atrium Healthcare, Charlotte NC
09.2022 - Current
Insurance Verification Specialist
NOVANT HEALTHCARE, Charlotte NC
09.2021 - 09.2022
Admissions Coordinator
Atrium Healthcare/ College of Health Sciences
10.2020 - 11.2022
Allergy Technician
CEENTA, Charlotte NC
03.2019 - 01.2020
RCS Insurance Follow up Specialist
NOVANT HEALTHCARE, Charlotte NC
06.2018 - 03.2019
Staff Assistant/Database Specialist
ATRIUM HEALTHCARE, Charlotte NC
03.2003 - 03.2018
Lead Medical/Administrative Assistant
MID CAROLINA CARDIOLOGY, Charlotte
01.2000 - 01.2003
Scheduling Coordinator
Atrium Healthcare
2003 - 2018
Business Office Associate
Atrium Healthcare
2003 - 2018
Medical Office Assistant, AAMA, A.S -
Georgia Medical Institute
Project Management Healthcare - Project Management Healthcare
CPCC