Summary
Overview
Work History
Education
Skills
crafting, home interior decors, nature
Timeline
Generic

Tomeka Sanders

Birmingham,AL

Summary

Driven and dynamic professional with a proven track record in the beauty and customer service sectors, notably with Woogie's Transportation. Excelled in building a loyal clientele through superior hairstyling techniques and exceptional customer service, demonstrating both hard (hair styling techniques) and soft (client consultation) skills. Achieved high client satisfaction, adeptly handling inquiries and resolving complaints, showcasing a quick learning ability and a highly motivated self-starter attitude. Observant Hairstylist/Barber and customer Service Representative skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.

Overview

29
29
years of professional experience

Work History

Hairstylist/ Barber

Self Employed
01.1995 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Distributed business cards outside of salon to generate new business.

Customer Service Representative/ Volunteer

Birmingham Housing Authority
03.2024 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Woogie's Transportation
03.2018 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

GED -

Adult Learning Center
Birmingham, AL
06.1999

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Hair styling techniques
  • Highly motivated self-starter
  • Detail-orientated
  • Strong leader
  • Natural Hair Care
  • Hair extensions
  • Appointment Coordination
  • Cuts for women
  • Updo styling
  • Thermal styling
  • Hair Straightening
  • Sanitation Practices
  • Chemical safety
  • Creative coloring
  • Cosmetology
  • Barbering techniques
  • Razor cutting expert

crafting, home interior decors, nature

I love to crafting, making and doing home interior decoration, also love connecting with nature.

Timeline

Customer Service Representative/ Volunteer

Birmingham Housing Authority
03.2024 - 03.2024

Customer Service Representative

Woogie's Transportation
03.2018 - 06.2023

Hairstylist/ Barber

Self Employed
01.1995 - Current

GED -

Adult Learning Center

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Tomeka Sanders