Tomeka Williams
DeSoto,TX
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Broad industry experience includes Healthcare, Finance, retail and Legal. Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.
Overview
30
30
years of professional experience
Work History
Scheduling Specialist
Texas Health Heart & Vascular
Dallas, TX
09.2023 - Current
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using software.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered phone calls and answered questions from potential customers.
Part Time Sales Associate
Lane Bryant Inc.
Cedar Hill, Tx
05.2015 - Current
- Alerted customers to upcoming sales events and promotions
- Responded to customer questions and requests in a prompt and efficient manner
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Answered customer questions regarding merchandise and pricing
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Built relationships with customers to increase likelihood of repeat business
- Assisted customers with selecting and customizing available items based on individual requirements
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Patient Referral Coordinator II
Ut Southwestern Medical Center
8200 Brookriver
10.2022 - 09.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled appointments with specialists on behalf of clients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Patient Referral Coordinator I
UT Southwestern Medical Center
Dallas, TX
10.2021 - 10.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Assisted with completion of referral forms and verified data accuracy and completion
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Attended continuing education courses to stay current on referral processes and best practices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Customer Service Representative /Customer Support
Randstad
Fort Worth, TX
03.2021 - 10.2021
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
PSR
Aspira
Dallas, Tx
12.2017 - 02.2021
- Assisted patients in filling out check-in and payment paperwork.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front End Supervisor
HomeGoods
Cedar Hill, TX
11.2013 - 07.2014
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted several daily visitors and customers upon arrival
- Directed work of as many as 8 employees
- Prepared weekly employee work schedules for 8 team members
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Verified accuracy of financial data
Detention Officer
Dallas County Sheriffs Department
Dallas, Tx
03.2005 - 04.2011
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Processed visitors and attorneys arriving to see prisoners.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
Vehicles Liquidations Clerk /
Ford Motor Credit Company
Irving, TX
06.2000 - 05.2005
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Worked directly with the auctions , clients, and management to achieve results
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Entered details such as payments, account information and call logs into the computer system
- Copied, logged and scanned supporting documentation
Customer Service / Collections Representative
Citigroup Inc
Irving, TX
05.1997 - 06.2000
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
- Collaborated with cross-functional teams to identify process improvements and implement best practices in collections operations.
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Exceeded performance metrics consistently, contributing to overall team success in meeting or surpassing targets.
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Developed tailored payment arrangements to maximize revenue recovery while maintaining customer relationships.
- Implemented effective skip tracing methods to locate hard-to-reach customers for continued collections efforts.
- Assisted customers with financial education resources, empowering them to make informed decisions about their debts.
- Championed a positive work culture by fostering open communication channels among colleagues and encouraging collaboration.
- Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.
- Responded to customer inquiries and provided detailed account information.
Office Manager
Dynamic Care HomeHealth
DeSoto, TX
03.1995 - 05.1997
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Recruited, hired, trained and supervised administrative office staff of 6
- Managed several RN's, LVN, and office staff to ensure optimal productivity
- Completed bi-weekly payroll for several employees
Education
Some College (No Degree) - Criminal Justice
Texas Southern University
Houston, TXMedical Assistant - Medical Assistant
PCI Health Training Center
Dallas, TX2005
Diploma -
Justin F Kimball High School
Dallas, TX1992
Skills
- Team Leadership
- Skilled in [Microsoft office, excel, word]
- Customer Service
- Leadership
- Medical Records Management
- Referral Coordination
- Insurance Plan Verification
- Medical Records Verification
- Insurance Authorizations
- Scheduling Tests and Procedures
- Referral Tracking
- Financial Documentation
- Insurance Eligibility Verifications
- Patient Interviewing Skills
- Specialist Referrals
- Appointment Confirmation
Accomplishments
- Received a PACT Award in 2022
- Received a PACT Award in 2023
- Named SME (Subject Matter Expert / Trainer for Neurology
- Receives High Scores on QA
Timeline
Scheduling Specialist
Texas Health Heart & Vascular
09.2023 - Current
Patient Referral Coordinator II
Ut Southwestern Medical Center
10.2022 - 09.2023
Patient Referral Coordinator I
UT Southwestern Medical Center
10.2021 - 10.2022
Customer Service Representative /Customer Support
Randstad
03.2021 - 10.2021
PSR
Aspira
12.2017 - 02.2021
Part Time Sales Associate
Lane Bryant Inc.
05.2015 - Current
Front End Supervisor
HomeGoods
11.2013 - 07.2014
Detention Officer
Dallas County Sheriffs Department
03.2005 - 04.2011
Vehicles Liquidations Clerk /
Ford Motor Credit Company
06.2000 - 05.2005
Customer Service / Collections Representative
Citigroup Inc
05.1997 - 06.2000
Office Manager
Dynamic Care HomeHealth
03.1995 - 05.1997
Some College (No Degree) - Criminal Justice
Texas Southern University
Medical Assistant - Medical Assistant
PCI Health Training Center
Diploma -
Justin F Kimball High School