Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tomekia Marshall

Memphis

Summary

Dynamic professional with extensive experience as a General Manager at Freddy's Frozen Custard and Steakburger, excelling in employee training and schedule management. Proven track record in enhancing operational efficiency and fostering workplace safety, leading to significant improvements in customer satisfaction and team performance. Strong leadership and strategic planning skills drive success.

Overview

16
16
years of professional experience

Work History

Assistant Shift Supervisor

CoreCivic
02.2023 - Current
  • Trained new hires in their roles effectively which led to faster integration into the team dynamic.
  • Maintained safe and clean work environment while complying and enforcing procedures and regulations.
  • Collaborated with management to develop strategies for improving overall shift efficiency and customer satisfaction levels.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours while minimizing overtime costs.
  • Established schedules and assignments for 35 staff members to enhance organizational efficiency.

General Manager

MC Donalds
01.2021 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Freddys Frozen Custard And Steakburger
09.2019 - 02.2022
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Correctional Officer

John Wilder
01.2017 - 02.2022
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

General Manager

Zaxbys
09.2009 - 08.2019
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Education

GED -

Fayetteware High
Somerville, TN

No Degree - Business Management

Strayer University
Memphis, TN

Skills

  • Workplace safety
  • Safety management
  • Employee training
  • Schedule management

Timeline

Assistant Shift Supervisor

CoreCivic
02.2023 - Current

General Manager

MC Donalds
01.2021 - 02.2023

General Manager

Freddys Frozen Custard And Steakburger
09.2019 - 02.2022

Correctional Officer

John Wilder
01.2017 - 02.2022

General Manager

Zaxbys
09.2009 - 08.2019

GED -

Fayetteware High

No Degree - Business Management

Strayer University

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Tomekia Marshall