Richard Delao
Laredo
Summary
To obtain a position where I can be an asset to a team while making a difference in the lives of others. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Assistant Shift Supervisor
Core Civic Webb County Detention Center
02.2023 - Current
- Enhanced staff performance by directly supervising security personnel during shifts.
- Guided staff on safety practices and ensured compliance with post orders.
- Interpreted and enforced regulations, policies, and contract requirements effectively.
- Facilitated communication between management, staff, and inmates through regular meetings.
- Streamlined operations and maintained consistent communication between shifts.
- Trained staff in workflow management and conflict resolution techniques.
Correction Officer
Core Civic Webb County Detention Center
07.2018 - 02.2023
- Maintained order by enforcing rules and managing inmate behavior effectively.
- Resolved disputes and prevented disturbances, ensuring a secure environment for all.
- Implemented regulations through clear communication and appropriate sanctions for noncompliance.
- Processed custody of detainees, assigning housing and managing transport to appointments.
- Supervised daily inmate activities, ensuring compliance with facility rules and regulations.
- Conducted thorough searches for contraband, maintaining security and safety within the facility.
Bridge/Traffic Officer
City of Laredo Bridge System
04.2015 - 07.2018
- Monitored international bridges for illegal activities, accidents, and security breaches.
- Reported observations promptly to supervisors for immediate action and investigation.
- Provided assistance and support as directed by higher-level staff or supervisors to ensure safety.
- Demonstrated exceptional service quality by being attentive, observant, and approachable to all individuals.
- Cultivated a welcoming environment that encouraged open communication with bridge users and colleagues.
- Conducted regular inspections of bridge conditions to identify potential safety hazards and concerns.
Sales Member/Stock
Champs Sports
05.2012 - 04.2018
- Receive shipment & organize product in a timely manner.(Stock) Display good customer service in all areas by being attentive, observant, and friendly to all.(Sales) Adapt to a fast-paced environment by being organized and managing my time wisely to perform at my best.(Sales)
Sales Member/Manager
Zumiez
10.2009 - 06.2010
- Ensured accurate cash distribution to cashiers, resolving overages and shortages promptly.
- Maintained detailed records of cash flow, products, and sales performance.
- Delivered exceptional customer service by being attentive, friendly, and observant.
Education
High School Diploma -
Billings Senior High
Billings, MT05-2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Schedule management
- Employee training
- Safety management
- Workplace safety
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- De-escalation techniques
- Integrity and honesty
- Policy enforcement
- Restraint techniques
- Booking procedures
- Leadership qualities
Timeline
Assistant Shift Supervisor
Core Civic Webb County Detention Center
02.2023 - Current
Correction Officer
Core Civic Webb County Detention Center
07.2018 - 02.2023
Bridge/Traffic Officer
City of Laredo Bridge System
04.2015 - 07.2018
Sales Member/Stock
Champs Sports
05.2012 - 04.2018
Sales Member/Manager
Zumiez
10.2009 - 06.2010
High School Diploma -
Billings Senior High