A motivated individual known for enhancing effective team collaboration and morale as an enthusiastic assistant shift supervisor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Shift Supervisor
Core Civic(Jenkins Correctional Center)
02.2025 - Current
Coordinated staff training programs to enhance operational efficiency and safety protocols
Managed inmate behavior through conflict resolution strategies and effective communication techniques
Conducted regular inspections of facilities to ensure maintenance standards and safety compliance
Mentored junior staff on best practices for inmate management and emergency response
Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
Supervised 20+ employees and performance of tasks and managed 1150+ offenders.
Senior Correctional Officer
Core Civic(Jenkins Correctional Center)
04.2019 - 02.2025
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Supervised daily operations to ensure compliance with institutional policies and regulations.
Conducted regular inspections of facilities to maintain security standards and identify potential risks.
Assisted in coordinating transportation arrangements for court appearances, medical appointments, and inter-facility transfers for inmates.
Correctional Officer
CCA(Jenkins Correctional Center)
07.2014 - 04.2019
Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
Conducted regular inspections of cells and common areas to maintain security and cleanliness standards.
Collaborated with mental health staff to address inmates' psychological needs effectively.
Trained new officers on operational procedures and emergency response protocols for enhanced safety.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Sales Associate
Walmart
02.2012 - 07.2014
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Maintained organized sales floor, optimizing product placement for enhanced visibility and accessibility.
Collaborated with team members to achieve sales goals through effective communication and teamwork.
Trained new associates on store policies, procedures, and customer engagement techniques.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Shift Supervisor at The Geo Group Inc. Eagle Pass Detention FacilityAssistant Shift Supervisor at The Geo Group Inc. Eagle Pass Detention Facility