Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tomeshia T.M. Mosby

Spring,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. A helpful Telephone Operator is adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays a poised and eloquent demeanor to convey a positive company image. Innovative Work From Home Customer Service Agent eager to advance service policies through novel approaches and advanced technologies. Combines voice, video, and text-based interactions to best serve each customer's unique needs. Committed to pursuing internal business goals while achieving maximum customer satisfaction.

Knowledgeable [Desired Position] with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Teller

Prosperity Bank
06.2024 - 10.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining the security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Commission Sales Associate

ARI Hair & H Beauty Supply
06.2019 - 07.2022
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and Increased sales by 10%. community to promote long-term business growth.
  • Gained customer trust and confidence by demonstrating "a"compelling, persuasive, and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth

Sales Associate

Macys Department Store
11.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

Student Librarian Assistant

Jarvis Christian College
08.2019 - 05.2020
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at a circulation desk.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Answered questions from patrons and helped to find desired materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Educated patrons on use of reference sources, card catalogs and automated information systems
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards
  • Answered patron questions in-person or by phone regarding library services and resources

Education

Associate of Applied Science - Psychology

Prairie View A & M University
Prairie View, TX
12.2022

Skills

  • Critical Thinking
  • Cash Register Operations
  • Cash Control
  • Inventory Accuracy
  • Organizational Systems
  • Problem-solving skills
  • Multi-tasking strength
  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills

Certification

  • CSP - Certified Sales Professional
  • First Aid/CPR Certified

Timeline

Teller

Prosperity Bank
06.2024 - 10.2024

Sales Associate

Macys Department Store
11.2021 - 05.2022

Student Librarian Assistant

Jarvis Christian College
08.2019 - 05.2020

Commission Sales Associate

ARI Hair & H Beauty Supply
06.2019 - 07.2022

Associate of Applied Science - Psychology

Prairie View A & M University
Tomeshia T.M. Mosby