Tomi Daniels
Representative/customer Service
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Representative/Customer Service Agent
A Royal Flush
San Antonio, TX
05.2000 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
Surgical Pack and Prep Tech
MissionVet Speciality And ER
San Antonio, TX
08.2020 - 09.2022
- prepped and organized thousands of surgical instruments. prepped exact instruments for the doctor for different kinds of surgeries.
- Followed verbal instructions from doctors in operating room.
- in charge of ordering surgical supplies and instruments.
- trained coworkers in the surgical department. training of time management.
Education
High School Diploma -
Tom C Clark High School
San Antonio, TX 08.2000 - 05.2004
Skills
Multi-line phone talent
Timeline
Surgical Pack and Prep Tech
MissionVet Speciality And ER
08.2020 - 09.2022
High School Diploma -
Tom C Clark High School
08.2000 - 05.2004
Representative/Customer Service Agent
A Royal Flush
05.2000 - Current
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