Tiffany Schlosser
Cross
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Online Chat Agent
South State Bank
2440 Mall Drive North Charleston SC 29406
01.2019 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and utilizing their online banking profile and improving overall user experience.
Customer Service Representative/Admin Assistant
Imperial Trading Company
701 Edwards Ave, Harahan, LA 70123
05.2018 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative/Admin Assistant
South State Bank
2440 Mall Drive North Charleston SC 29406
03.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Dial America Marketing Inc.
8085 Rivers Ave Suite 119, North Charleston, SC 29
03.2012 - 01.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Summerville High School
Summerville, SC05.2010
Skills
- Exceptional Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Call Center Operations
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- Staff Training
- Live chat support
- Multi-line phone talent
- Product and service solutions
- Account Management
- Staff education and training
- Training development aptitude
Timeline
Customer Service Representative/Online Chat Agent
South State Bank
01.2019 - 05.2024
Customer Service Representative/Admin Assistant
Imperial Trading Company
05.2018 - 11.2018
Customer Service Representative/Admin Assistant
South State Bank
03.2016 - 03.2018
Customer Service Representative
Dial America Marketing Inc.
03.2012 - 01.2016
High School Diploma -
Summerville High School