Spencer Humphrey

• Helped facilitate and close over $100MM in loan revenue for multiple lines of business ranging from Commercial Real Estate to non-profit business.
• Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
• Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
• Reviewed loan documents for accuracy per the credit memo and correct language that reflected the loan terms, interest rate and collateral.

• Processed EIDL loans business loans for up to $2MM and made recommendations on collateral needed to secure loans.
• Obtain the required documentation of various legal entities for the Borrower and Guarantors, Conducted searches using CAIVRS, SAMS and OFAC databases to determine the validity of businesses.
• Apply accepted financial procedures to analyze financial resources to determine an applicant's ability to repay requested loans.
• Ensure loan files contain all pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions.

Key Accomplishments:

Made recommendations, approvals, and/or declined over 500 applications for EIDL based on financial and character analysis

• Provided technical support and troubleshooting services through software flashes, password resets, and cache clearing.
• Trained staff and other mobile personnel on the features and benefits of Samsung mobile devices.
• Monitored and supported demo devices and facilitated device updates and software reimaging.

Key Accomplishment:

Consistently met or exceeded unit and revenue goals. In the year 2019 Increased YoY growth by 43% in Samsung mobile devices.

• Regularly exceeded sales goals while supporting and encouraging agents to reach their own.
• Promoted to Lead Agent and trained agents on multiple software applications that supported each insurance carrier.
• Instrumental in the "How To be A Closer" handout that illustrated some of the best closing tactics from the best agents designed to provide newer agents with tools to succeed.

Key Accomplishments:

Ranked "Top 5" selling agent for Humana in Charlotte with over 100 policy enrollments in AEP 2017.

• Consistently exceed sales goals and metrics.
• Made executive decisions to foster relationships within my community and surrounding businesses to position my store as the "go to Sleepys" for all mattress and bedding needs.
• Created presentations via Powerpoint and help develop virtual training modules for new products for the vendors.
• A leader in new "mattress professional training program" and supported other sales professionals through team phone calls before each shift.

Key Accomplishments:

Achieved over $150,000 in sales within 6 months.