Tomi Dupre
Suffolk,VA
Summary
Dynamic manager with over9 years of experience leading high-performing teams in fast-paced restaurant and office settings. Adept at staff training, customer service excellence, and operational efficiency. Proven track record of driving profitability, reducing turnover, and enhancing team culture through effective leadership and strategic initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch
Suffolk, VA
01.2023 - Current
- Oversee daily restaurant operations to ensure smooth workflows and adherence to company standards
- Develop and mentor team members, fostering a culture of growth, collaboration, and accountability
- Implement strategies to increase profitability, including cost control, inventory management, and upselling techniques
- Enhance the customer experience by ensuring exceptional service, food quality, and timely issue resolution
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant General Manager
Walk-On’s
Myrtle Beach, SC
07.2022 - 12.2022
- Led staff development by providing constructive feedback, assigning tasks, and monitoring performance to maximize efficiency
- Partnered with the General Manager to oversee daily operations, ensuring profitability and team retention
- Prepared profit and loss statements, budgets, and financial forecasts
- Conducted inventory audits, managed food safety compliance, and ensured adherence to sanitation standards
- Optimized staffing through weekly schedule reviews and overtime reports
- Enhanced guest satisfaction through proactive engagement and effective resolution of complaints
Front of House Manager
Walk-On’s
Houma, LA
01.2019 - 01.2022
- Supervised a 75-member Front of House team, managing daily operations and delivering exceptional service
- Developed and implemented a comprehensive server training program, ensuring service excellence
- Fostered a cohesive team environment through relationship-building exercises, reducing turnover
- Collaborated with kitchen staff to ensure food quality, allergen safety, and smooth service execution
- Coordinated catering bookings and ensured timely menu delivery
- Monitored sales and prepared weekly reports on inventory, beer, wine, and liquor trends
Office Manager
S3 Supply, LLC
Houma, LA
01.2014 - 01.2019
- Directed office operations, supporting15 staff members and improving efficiency by 43% through a paperless system
- Negotiated vendor contracts and implemented inventory controls, reducing expenditures by $35K annually
- Identified and resolved billing discrepancies, saving $2K in potential costs
- Performed accounts payable/receivable, cash reconciliations, and wire transfers, ensuring financial accuracy
- Hired, trained, and onboarded new employees, reducing assimilation time by 20%
- Prepared detailed financial and operational reports, supporting executive decision-making
Education
Associate of General Studies -
Nicholls State University
Thibodaux, LA05.2025
Skills
- Leadership & Team Development: Proven ability to motivate, influence, and cultivate a strong team culture
- Customer Service: Expertise in client relationship management and retention
- Operational Excellence: Skilled in process improvement, multitasking, and decision-making in high-pressure environments
- Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word), Hot Schedules, POS, and Aloha systems
- Attention to Detail: Strong organizational skills with a focus on accuracy and follow-up
Certification
ServSafe Certification – National Restaurant Association
Timeline
Operations Manager
First Watch
01.2023 - Current
Assistant General Manager
Walk-On’s
07.2022 - 12.2022
Front of House Manager
Walk-On’s
01.2019 - 01.2022
Office Manager
S3 Supply, LLC
01.2014 - 01.2019
Associate of General Studies -
Nicholls State University