Tomica Gonzo
Globe Life Insurance
Princeton,TX
16
years of professional experience
Customer service professional with extensive experience in complaint resolution, active listening, and clear communication. Known for guiding customers through complex issues with professionalism, accuracy, and empathy while maintaining strong records and data integrity.
Work History
Account Payable Specialist
6 Years- Processed vendor invoices, ensuring timely payments and maintaining accurate financial records to support operational efficiency.
- Processed accounts payable transactions in a timely manner according to established policies and procedures.
- Prepared check runs, ACH payments, and wire transfers for approval.
- Communicated with vendors to resolve payment status, shortages, and billing questions, enhancing vendor relationships.
- Resolved billing discrepancies through effective vendor communication, improving accuracy in accounts payable.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Processed invoices using Globe Life Insurance accounts payable workflows and approvals.
- Maintained organized records of vendor invoices for auditing and reference purposes.
Customer Service Representative
10 Years 4 Months- Coordinated with underwriting and claims teams to resolve customer account issues efficiently.
- Guided families through the initial steps of life insurance claims with empathy and support.
- Handled customer complaints with professionalism, achieving satisfactory resolutions.
- Conveyed information clearly, ensuring customers fully understood processes and requirements.
- Provided accurate information to customers regarding policy details and coverage options.
- Updated customer records promptly, maintaining data integrity and confidentiality.
Education
Associate of Science - Business Administration
Associate of Science - Computer Science
Skills
Verbal communication
Active listening
Problem solving
Complaint resolution
Written communication
Attention to detail
Timeline
Account Payable Specialist
Globe Life Insurance
08.2020 - 08.2026Read More
Customer Service Representative
Globe Life Insurance
04.2010 - 08.2020Read More
Remington College
Associate of Science from Business Administration
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Southwestern Christian College
Associate of Science from Computer Science
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