Tomika Sturdivant
Houston ,TX
Summary
Team-oriented professional prepared to take on leadership responsibilities with a focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Republic Services
Chandler, AZ
05.2023 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for a team of 20 agents by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- One-on-one coaching, conducting role plays, team meetings and huddles, and different types of engagement to continue to drive improvement throughout the team.
- Guiding the team towards our shared goals while ensuring everyone feels valued and motivated.
- I encourage collaboration by fostering an inclusive environment where all ideas are welcomed.
- I focus on providing support and resources to help my team succeed.
- Most of all I track our progress, celebrate our achievements, and address any issues that arise promptly to keep us on track.
- Proactively perform follow-up with agents on keeping IDP updated to ensure continued alignment with their career goals.
Inside Sales Residential Consultant
Republic Services
Chandler, AZ
06.2017 - Current
- Provide Sales support to new and existing customers in
setting up accounts and making changes to the current service. - Use sales tactics that I learned while in training to
retain the customer with the service. - Meeting and maintaining performance standards and
working towards my daily goals of overall and team
improvement. - Excellent written and verbal presentation skills. Going
above and beyond actively looking for ways to assist
every customer. - While building customer trust in the Republic
Services brand and remaining loyal customers by
exemplifying consistency and overall great quality to
the brand.
Operational Excellence Senior Advisor
Republic Services
Chandler, AZ
07.2021 - 05.2023
- Handles and resolves escalated customers at our
service, sales, and corporate levels. - Conducts extensive research into customer accounts to provide them with a viable solution to their issues.
- Responded and assisted customers courteously and professionally, when it came to escalated calls from our customers with service concerns.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
Customer Resource Specialist I & II
Republic Services
Charlotte, NC
06.2017 - 02.2021
- Solve general concerns or issues. All while delivering the highest level of exceptional service to our customers.
- Strong communication and active listening skills. asking questions and talking when appropriate, so customers
understand I am here to help and assist them. - Meeting and maintaining performance standards and
working towards my daily goals of overall and team
improvement. - Excellent written and verbal presentation skills. Going
above and beyond actively looking for ways to assist
every customer.
Education
Bachelor of Science - Operations Management
University of Phoenix
Tempe, AZ02-2027
Bachelor's Degree - Cyber Security
Strayer University
01-2022
Associates Degree - Criminal Investigations
Everest University
01-2013
High School -
James Kenan High School
06-1996
Skills
- Clear Verbal Communication
- Prioritization and Time Management
- Attention to Detail
- Effective Conflict Resolution
- Reliability and Transparency
- Performance Improvement
- Conflict resolution
- Leadership and Development
- Attention to detail
- Coaching and mentoring
- Customer focus
- Resilience
- Strong Business Judgement
Certification
- Licensed CDL Driver - 2021- Present
Timeline
Team Lead
Republic Services
05.2023 - Current
Operational Excellence Senior Advisor
Republic Services
07.2021 - 05.2023
Inside Sales Residential Consultant
Republic Services
06.2017 - Current
Customer Resource Specialist I & II
Republic Services
06.2017 - 02.2021
Bachelor's Degree - Cyber Security
Strayer University
Associates Degree - Criminal Investigations
Everest University
High School -
James Kenan High School
Bachelor of Science - Operations Management
University of Phoenix