Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Team Lead
Hancock Claims Consultants
Alpharetta, GA
04.2021 - Current
Led customer service team to enhance client communication and satisfaction.
Delivered exceptional customer service to enhance satisfaction for internal and external clients.
Clarified customer issues and identified root causes to effectively resolve product or service complaints.
Managed claims inquiries and ensured prompt responses to address customer concerns.
Utilized industry-standard software for tracking and managing claims efficiently.
Met customer call guidelines for service levels, handle time and productivity.
Assisted in training new employees on proper procedures for filing and tracking claims.
Used basic computer skills to key customer names, addresses, statistical information, or other data.
Education
High School -
Centennial High School
GA
Skills
Call center operations
Customer service
Workforce Management
Task management
Microsoft Outlook/Excel
Email communication
Clear verbal communication
Active Listening
Calling skills
Training skills
Leadership skills
Relationship building
Leadership Experience
Seasoned Customer Service Lead with great customer service. Develops strong relationships with the team.
Customer Service Representative Team Lead at Iron Mountain Records ManagementCustomer Service Representative Team Lead at Iron Mountain Records Management