Myra Mixdorf
Canton,GA
Summary
Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Team Lead
Hancock Claims Consultants
Alpharetta, GA
04.2021 - Current
- Led customer service team to enhance client communication and satisfaction.
- Delivered exceptional customer service to enhance satisfaction for internal and external clients.
- Clarified customer issues and identified root causes to effectively resolve product or service complaints.
- Managed claims inquiries and ensured prompt responses to address customer concerns.
- Utilized industry-standard software for tracking and managing claims efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted in training new employees on proper procedures for filing and tracking claims.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
Education
High School -
Centennial High School
GASkills
- Call center operations
- Customer service
- Workforce Management
- Task management
- Microsoft Outlook/Excel
- Email communication
- Clear verbal communication
- Active Listening
- Calling skills
- Training skills
- Leadership skills
- Relationship building
Leadership Experience
Seasoned Customer Service Lead with great customer service. Develops strong relationships with the team.
Timeline
Customer Service Representative Team Lead
Hancock Claims Consultants
04.2021 - Current
High School -
Centennial High School