Tomika Williams
Rosharon
Summary
Detail-oriented professional with a strong foundation in client relations and project coordination. Streamlined processes and enhanced customer satisfaction through effective communication and problem-solving. Proven capability in managing sensitive information and complex schedules within a fast-paced environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Benefits Coordinator
Senior Life Service
Houston
05.2026 - Current
- Conducted client meetings to assess insurance needs and provide tailored solutions.
- Processed applications and managed documentation for insurance policies efficiently.
- Utilized CRM systems to track client interactions and follow-up activities diligently.
CSR-Customer Service Representative
Foxhound Federal
Houston
12.2023 - 03.2025
- Functioned as the main contact for clients, delivering proactive support and addressing complex issues.
- Managed client interactions and sensitive information within CRM software, ensuring data integrity and confidentiality.
- Identified service improvement opportunities and recommended actionable solutions to management.
Independent Claims Adjuster
Contractor
Rosharon
10.2021 - 10.2024
- Prepared detailed reports summarizing investigation findings and providing clear recommendations for settlement, aiding in informed decision-making.
- Analyzed complex claims files to ensure accuracy and compliance with state-specific laws and regulations, contributing to fair settlement processes.
- Managed high-volume caseload, showcasing strong organizational skills and ability to maintain quality under pressure.
Housekeeping Manager
Eagle Eye Cleaning Solutions LLC
Houston
03.2019 - 05.2024
- Developed and implemented operational procedures and cleaning standards across departments, enhancing overall efficiency.
- Managed and scheduled 10+ employees, overseeing daily operations to maintain high service standards.
- Tracked expenses and inventory while managing budget to optimize operational costs.
Education
High School Diploma -
Willowridge High School
Houston, TX05-2003
Skills
- Claims Management
- Insurance Policy Management
- Client Relationship Management
- CRM Software (eg, Salesforce)
- Regulatory Compliance
- Data Analysis & Reporting
- Confidential Document Handling
- Inter-departmental Coordination
- Budget management
- Meeting & Event Planning
- Calendar & Travel Management
- Office suite proficiency
Certification
- USAAN-IA Certification
- Texas and 10 other states' Claims Adjuster Licenses (NPN# 20113906)
- CA Fair Claims Practices Certification
Timeline
Benefits Coordinator
Senior Life Service
05.2026 - Current
CSR-Customer Service Representative
Foxhound Federal
12.2023 - 03.2025
Independent Claims Adjuster
Contractor
10.2021 - 10.2024
Housekeeping Manager
Eagle Eye Cleaning Solutions LLC
03.2019 - 05.2024
High School Diploma -
Willowridge High School