Mindy Hall
Chalmette,LA
Summary
Skilled Benefits Coordinator with background in managing employee benefits programs, maintaining regulatory compliance and resolving benefits-related issues. Strengths include strong interpersonal skills, knowledge of benefits administration software, and ability to effectively communicate complex information to employees. In previous roles, successfully streamlined processes for improved efficiency and accuracy in benefits delivery.
Overview
19
19
years of professional experience
Work History
Benefits Coordinator
Orleans Parish Sheriff's Office
New Orleans, LA
08.2024 - Current
- Developed and distributed communications materials to educate employees about their benefits and any changes.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Analyzed employment-related data and prepared reports.
- Negotiated with benefits vendors to secure cost-effective services for the organization.
- Completed day-to-day duties accurately and efficiently.
- Ensured accurate completion of required documentation when employees terminate employment or change benefit elections.
- Coordinated with external auditors during annual reviews of benefit plans for compliance purposes.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Checked accuracy and completeness of benefits applications and documents.
- Drafted written communications about changes in the organization's benefits program or offerings.
- Assisted in resolving discrepancies between payroll records and vendor invoices related to employee benefits packages.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Developed and implemented a system for tracking eligibility status of employees.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
HR Generalist
Orleans Parish Sheriff's Office
New Orleans, LA
10.2021 - 08.2024
- Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources
- Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations
- Prepares reports of data results, presenting and explaining findings to senior leadership
- Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics
- Based on metrics and analysis, makes recommendations for policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, to motivate and retain employees, to address staffing issues, and to maintain legal compliance
- Facilitates implementation of new training, development, recruiting, and other related initiatives
- May conduct or assist with conducting classification audits to ensure that jobs are properly classified as exempt or nonexempt
- Ensures compliance with data privacy regulations and best practices
- May assist HR leadership with staffing, recruiting, and departmental budgets
- May guide and/or assist with performance, benefit, and compensation review and evaluation processes
- Performs other duties as assigned
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Established and generated various reports to verify HR compliance.
- Provided guidance to managers on employee relations issues.
- Prepared or maintained employment records using human resources management system software.
- Assisted with payroll processing by verifying timekeeping records.
- Maintained accurate records of personnel data in the HRIS system.
Administrative Assistant (AA)
DAVITA DIALYSIS KIDNEY CARE
New Orleans, LA
08.2021 - 10.2021
- Managed day-to-day operations of front office
- Communicated with FA and teammates
- Handled phones and faxes
- Monitored office supplies
- Composed patient demographics reports
- Responded to emails/faxes
- Handled travel orders and travel vouchers
- General clerical support duties including filing, faxing, scheduling and placing orders
- Ordered and distributed work orders
- Prepared expense reports
Human Resources Director
St. Luke's
New Orleans, LA
04.2015 - 07.2021
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization
- Devised training programs for new and existing employees
- Administered workers' compensation program covering injured employees
- Notified all employees immediately when policies/procedures were updated or changed
- Supervised onboarding process for newly hired employees, including distribution of all paperwork
- Assured benefits program was administered properly sustain compliance with employee insurance guidelines
- Complied with local, state and federal laws and established organizational standards
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits
- Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures
- Designed employee performance evaluation process and merit program
- Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale
- Monitored employee attendance records to ensure adherence to company policy.
- Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.
- Created job descriptions and evaluated job classifications to ensure fair pay practices.
- Suggested promotions and wage increases according to employee performance.
- Complied with local, state, and federal laws and established organizational standards.
- Handled employee discipline and termination to address policy infractions.
- Served as a point of contact for employees seeking advice or assistance related to HR matters.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
- Provided support during labor disputes by representing the organization at hearings or meetings with unions or government agencies.
- Prepared reports on personnel activity including hiring trends, staff turnover rates, and other relevant metrics.
Administrative Assistant
Our Lady of Wisdom Health Care
New Orleans, LA
05.2012 - 09.2016
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Prepared, compiled and filed documents as well as reports presented to various parties
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
Cook Assistant
Children's World Learning Center & Academy
Terrytown, LA
04.2006 - 05.2012
- Prepared food for service based on daily specials and chef's needs
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Washed utensils, plates and chopping boards between tasks to avoid cross-contamination
- Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies
- Organized ingredients and restocked supplies to prepare for busy periods
- Packaged and stored food products appropriately to ensure proper handling and preservation
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Carried out routine kitchen activities such as dishwashing, sweeping floors, taking out trash, and organizing storage areas.
- Stocked supplies such as food items in refrigerators and storerooms.
Education
Associate of Business Administration -
Nunez Community College
Chalmette, LA08.2019
Certification in Certified Nursing Assistant -
NANA
New Orleans, LA06.2015
Senior in General Studies -
L. B. Landry
New Orleans, LA01-2003
Skills
- Compensation and benefits administration
- Compliance
- Training development
- Human resources operations
- Benefits Administration
- Employee Orientation
- Human Resources Management
- Employee Evaluation
- Performance Management
- Workers' Compensation
- Succession Planning
- Recruiting
- ADP Workforce Now
- Data analysis
- Claims processing
- Employee onboarding
- Office Management
- Talent Acquisition
- Talent Management
- Conflict Management
- Management
- Interviewing
- Employee relations
- Written and oral communication
- Employment law
- Recruitment support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Benefits Coordinator
Orleans Parish Sheriff's Office
08.2024 - Current
HR Generalist
Orleans Parish Sheriff's Office
10.2021 - 08.2024
Administrative Assistant (AA)
DAVITA DIALYSIS KIDNEY CARE
08.2021 - 10.2021
Human Resources Director
St. Luke's
04.2015 - 07.2021
Administrative Assistant
Our Lady of Wisdom Health Care
05.2012 - 09.2016
Cook Assistant
Children's World Learning Center & Academy
04.2006 - 05.2012
Associate of Business Administration -
Nunez Community College
Certification in Certified Nursing Assistant -
NANA
Senior in General Studies -
L. B. Landry