Mia Wells
Springfield,Missouri
Summary
Dynamic team leader with expertise in staff training, customer relations, and achieving sales goals through upselling and efficient service management. Skilled in decision-making and leveraging technology to optimize operations and drive team success.
Overview
2
2
years of professional experience
Work History
Assistant Manager/Team Leader
Sun Tan City
11.2023 - Current
- Trained team members to deliver excellent customer service and work well together.
- Boosted sales by upselling products and meeting targets.
- Managed appointments, accounts, and check-ins using Sunlync software.
- Maintained a positive team environment while ensuring smooth operations.
- Led store openings/closings, resolved issues, and motivated staff.
Customer Service/Sales Associate
Journeys
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Business
Missouri State University
Springfield, MO06-2026
Skills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Customer relations
Timeline
Assistant Manager/Team Leader
Sun Tan City
11.2023 - Current
Customer Service/Sales Associate
Journeys
05.2023 - 08.2023
No Degree - Business
Missouri State University
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