Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Valerie O'Neal

Lorain,OH
Valerie O'Neal

Summary

Dynamic Assistant Manager with proven expertise at Gordon Food Service, excelling in team leadership and customer service. Enhanced operational efficiency through streamlined inventory management and staff training, resulting in improved accuracy and customer satisfaction. Skilled in conflict resolution and employee development, fostering a collaborative environment that drives sales growth.

Overview

12
years of professional experience
1
Certification

Work History

Gordon Food Service

Assistant Manager/Team Leader
12.2014 - 06.2025

Job overview

  • Led team in daily operations, ensuring adherence to safety and quality standards.
  • Trained staff on operational procedures and best practices for efficiency.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Coordinated scheduling and workflow to optimize labor resources and productivity.
  • Implemented process improvements that enhanced customer satisfaction and service delivery.
  • Monitored performance metrics, identifying areas for improvement and action plans.
  • Fostered a collaborative work environment, promoting team engagement and morale.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Managed inventory levels to minimize stock while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and on boarding of new employees to maintain adequate staffing levels.
  • Trained and mentored staff, fostering a culture of continuous improvement and operational excellence.

Marc Glassman, Inc.

Customer Satisfaction Manager
09.2013 - 10.2014

Job overview

  • Mentored team members in best practices for handling customer inquiries and complaints effectively.
  • Completed opening and closing functions to meet operational needs.
  • Perform and control all front end responsibilities, including front end cashier, customer service desk, and cash office
  • Managed 80 employees
  • Processed payroll, scheduling, recruiting, hiring team members and coaching them in their development.
  • Efficient in product layout and merchandising.

Education

Admiral King High School
Lorain, OH

High School Diploma
06-1994

University Overview

  • Honor Roll 1994 School Year
  • Awarded National Honor's Society 1994
  • Ranked in Top 15% of class

Skills

  • Customer service and rapport
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Employee scheduling
  • Retail and Operations management
  • Recruiting and interviewing
  • Sales growth
  • Employee performance evaluations
  • Budgeting and finance

Certification

  • State of Ohio Food Safety Certification - May 2021-May 2026
Availability
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Timeline

Assistant Manager/Team Leader

Gordon Food Service
12.2014 - 06.2025

Customer Satisfaction Manager

Marc Glassman, Inc.
09.2013 - 10.2014

Admiral King High School

High School Diploma

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