Tommasenia Murphy

Provided first-line technical support to customers, diagnosing issues and guiding them through troubleshooting steps to resolve problems efficiently.

•Managed customer billing inquiries and processed adjustments and refunds, leading to improved customer satisfaction.

•Educated customers on product features and benefits, resulting in increased brand advocacy and customer retention.

•Performed accurate and timely data entry for customers accounts, orders, and service requests within the CRM system.

•Managed and responded to customer inquiries via email, and live chat, ensuring prompt and professional communication.

Resolved a wide range of customer inquiries, including product, service, and billing questions, to deliver world-class customer service.

•Achieved and consistently exceeded monthly sales goals by making product recommendations from the healthy hydration portfolio.

•Utilized strong negotiation skills and problem-solving capabilities to resolve customer issues and retain accounts.

•Managed a high volume of inbound and outbound calls, emails, and live chat correspondence as well as live chat and email correspondence, while providing technical support and detailed information to customers.