TOMMASENIA MURPHY
Tallahassee
Summary
Highly organized and results-driven Customer Service Representative with over 4 years of experience in high-volume call center. Proven expertise in data entry and managing customer correspondence through various channels. Skilled in resolving complex customer issues, providing technical support, and retaining customers through effective communication and problem-solving. A results-driven professional with a strong focus on ensuring data accuracy. Proficient in CRM software and committed to delivering exceptional service in fast-paced environments.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Customer Experience Associate
Vector Security
Tallahassee
11.2025 - Current
- Consistently meet or exceed call volume and performance metrics
- Delivered high-quality customer support through efficient handling of inbound calls, addressing account inquiries, and resolving service issues
- Manage account updates, billing questions, and service plans while ensuring accuracy and compliance
- De-escalated customer concerns professionally, contributing to maintenance of strong customer satisfaction
- Maintained 95% customer satisfaction score
- Assisted customers with alarm systems, troubleshooting technical concerns, and coordinating timely service requests
- Collaborate with internal teams to resolve complex issues and improve overall customer experience
- Educate customers on security products, features, and best practices
- Monitor and review security alerts, ensuring timely response and proper documentation
- Support emergency situations by following proper escalation and safety protocols
Customer Service Representative
Primo Brands
Tallahassee
11.2023 - 09.2025
- Provided first-line technical support to customers, diagnosing issues and guiding them through troubleshooting steps to resolve problems efficiently.
- Managed customer billing inquiries and processed adjustments and refunds, leading to improved customer satisfaction.
- Educated customers on product features and benefits, resulting in increased brand advocacy and customer retention.
- Performed accurate and timely data entry for customer accounts, orders, and service requests within the CRM system.
- Managed and responded to customer inquiries via email, and live chat, ensuring prompt and professional communication.
Customer Service Representative
California Marketing Group
Tallahassee
08.2022 - 03.2022
- Resolved a wide range of customer inquiries, including product, service, and billing questions, to deliver world-class customer service.
- Achieved and consistently exceeded monthly sales goals by making product recommendations from the healthy hydration portfolio.
- Utilized strong negotiation skills and problem-solving capabilities to resolve customer issues and retain accounts.
- Managed a high volume of inbound and outbound calls, emails, and live chat correspondence as well as live chat and email correspondence, while providing technical support and detailed information to customers.
Education
Associate of Science - Health Information Technology
Florida State College
Jacksonville, FL 08.2025 - 07.2026
High School Diploma -
North Park Senior High School
Miami, FLSkills
- Conflict Resolution
- Problem Solving
- Negotiation
- Data Entry Accuracy
- Help Desk Support
- Technical Support
- CRM Software
- Microsoft Office Suite
- Email Management
- Live Chat Support
- Data Entry
- Communication
- Active Listening
- Time Management
- Emotional Intelligence
Timeline
Customer Experience Associate
Vector Security
11.2025 - Current
Associate of Science - Health Information Technology
Florida State College
08.2025 - 07.2026
Customer Service Representative
Primo Brands
11.2023 - 09.2025
Customer Service Representative
California Marketing Group
08.2022 - 03.2022
High School Diploma -
North Park Senior High School