Tommi Homka
Pottstown,PA
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and team leadership at all of my jobs. Proven track record in enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in multitasking and maintaining professionalism under pressure, consistently achieving operational excellence and fostering a collaborative work environment. Every job I have worked at I either became a leader or was asked to be one. I am super reliable, trustworthy, and hard working. I am a super fast learner and am always looking to improve in anyway.
Overview
11
11
years of professional experience
Work History
Customer Associate
Wawa
Pottstown, PA
07.2020 - Current
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays to ensure organization and visual appeal.
- Collaborated with team members to address customer concerns effectively.
- Engaged in ongoing training to improve product knowledge and service skills.
- Adapted quickly to changing priorities in a fast-paced retail environment.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Stretching beyond assigned duties when needed for smooth business operations.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
Manager
Chick-fil-A
03.2016 - 01.2018
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on company policies and operational procedures.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Coordinated scheduling to ensure adequate staffing during peak hours for improved service efficiency.
- Monitored food safety standards, ensuring compliance with health regulations and quality assurance protocols.
- Developed and executed staff training programs to enhance team performance and guest experience.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Team Leader
Eldredge Cleaning
Phoenixville, PA
01.2018 - 02.2020
- Led team in executing efficient cleaning procedures for residential and commercial spaces.
- Trained new staff on safety protocols and operational standards to ensure compliance.
- Coordinated scheduling and task assignments to optimize workflow and resource allocation.
- Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Shift Supervisor
Wendys
Collegeville, PA
11.2014 - 03.2016
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Managed inventory levels and coordinated stock replenishment to minimize shortages.
- Assisted in scheduling shifts to optimize labor resources and meet peak demands.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Pottsgrove High School
Pottstown, PA06.2016
Skills
- Goal oriented
- Active learning
- Teamwork and collaboration
- Understanding customer needs
- Relationship building
- Calm and professional under pressure
- Teamwork
- Customer service
Hard working
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Customer service excellence
- Organizational skills
- Calm under pressure
- Professionalism
Timeline
Customer Associate
Wawa
07.2020 - Current
Team Leader
Eldredge Cleaning
01.2018 - 02.2020
Manager
Chick-fil-A
03.2016 - 01.2018
Shift Supervisor
Wendys
11.2014 - 03.2016
Pottsgrove High School